Alyssa Wilson
Azle,TX
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Walgreen's Pharmacy, adept in inventory management and customer service. Excelled in enhancing patient care through meticulous attention to detail and efficient problem-solving. Skilled in both manual and automated medication dispensing, significantly improving pharmacy operations and patient satisfaction.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Haslet Pharmacy
Haslet, TX
02.2023 - 04.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Managed opening and closing duties for pharmacy.
Certified Pharmacy Technician
NexGen Pharmacy
Weatherford, TX
10.2022 - 01.2023
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Certified Sr. Pharmacy Technician
Walgreen's Pharmacy
Azle
01.2015 - 09.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
High School Diploma -
Sandra Day O'Connor
Helotes, TX05-2012
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Team collaboration
- Workflow optimization
- Pharmacist support
- Compounding techniques
- Inventory management
- Updating medication histories
- Multitasking and organization
- Record keeping
- Manual and automated medication dispensing
Accomplishments
- Processed and filled over 2000 prescriptions per day.
- Certified vaccine administer.
- The first technician at my Walgreens location to administer the Covid Vaccine.
- Trained all new pharmacy technicians on pharmacy policies, procedures and best practices.
- Supervised team of 6-9 staff members.
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- HIPAA Compliance Certification – Various Accredited Providers.
Timeline
Certified Pharmacy Technician
Haslet Pharmacy
02.2023 - 04.2024
Certified Pharmacy Technician
NexGen Pharmacy
10.2022 - 01.2023
Certified Sr. Pharmacy Technician
Walgreen's Pharmacy
01.2015 - 09.2022
High School Diploma -
Sandra Day O'Connor