Alyssa Young
Cameron Park,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic and adaptability. Able to work effectively unsupervised and quickly master new skills. Experience with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
05.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Courtesy Clerk
Stater Brothers Markets
06.2023 - 11.2023
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Took unwanted items from checkout to proper location.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Answered questions about current, seasonal and special sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Floral Clerk
Safeway
01.2023 - 04.2023
- Provided customers with information about proper care of different flowers and plants.
- Put up, maintained and removed displays for holidays and seasons.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Set up colorful and inspiring store displays and arrangements.
- Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
- Pruned flora and fauna to fit perfectly into bouquets and arrangements.
- Performed general cleaning duties in store to ensure shop was clean and tidy.
- Unpacked stock when delivered to the store.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CASkills
- Efficient and Courteous
- Positive Attitude
- Teamwork and Collaboration
- Outgoing and Friendly
- Customer Service-Oriented
- Good Work Ethic
- Planning & Organizing
- Building Customer Trust and Loyalty
- Dependable and Reliable
Education and Training
other
Timeline
Shift Manager
McDonald's
05.2024 - Current
Courtesy Clerk
Stater Brothers Markets
06.2023 - 11.2023
Floral Clerk
Safeway
01.2023 - 04.2023
High School Diploma -
Ponderosa High School
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