Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH CRITES

Moorefield,WV

Summary

Focused Construction professional with strong command of industry-specific tools and equipment. Excellent history of supporting commercial and residential builds with zero incident safety record.

Overview

5
5
years of professional experience

Work History

Shift Manager

Autozone
11.2021 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.

Bridge Laborer

Lanford Brothers
10.2021 - Current
  • Clear areas in preparation for laying down asphalt.
  • Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
  • Measured out jobs and calculated materials needed.
  • Transported, organized and fetched materials throughout each shift.
  • Directed traffic around site locations using appropriate signage and team communication.
  • Participated in team-building activities to enhance working relationships.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Associate

AutoZone
01.2021 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Cashier

Burger King
07.2020 - 12.2020
  • Counted money in drawers at beginning and end of each shift.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Prepared beverages and filled food orders for customers.
  • Operated cash register to record all transactions accurately and efficiently.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.

Education

High School Diploma -

Moorefield High School
Moorefield, WV
05.2021

Completion Certificate - Welding

South Branch Career And Technical Center
Petersburg, WV
05.2021

Skills

  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Business Development
  • Merchandise Orders and Exchanges
  • Team-Oriented and Cooperative

Timeline

Shift Manager

Autozone
11.2021 - Current

Bridge Laborer

Lanford Brothers
10.2021 - Current

Customer Service Associate

AutoZone
01.2021 - 08.2021

Customer Service Cashier

Burger King
07.2020 - 12.2020

High School Diploma -

Moorefield High School

Completion Certificate - Welding

South Branch Career And Technical Center

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