Asialy Roman
Aurora,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Crew Member / Shift Lead
Dunkin Donuts
Aurora, CO
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained new crew members on service protocols and company standards.
- Assisted in inventory management, monitoring stock levels, and placing orders as needed.
- Implemented process improvements that enhanced speed of service during peak hours.
Front Desk Receptionist
TERRA Staffing Group
Aurora - Denver, CO
02.2024 - 04.2024
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Delivery Driver
Bear Logistics LLC
Denver, CO
01.2024 - 01.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Lead Cabin Appearance Agent
United Ground Express
Denver, CO
03.2023 - 11.2023
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Maintained, cleaned and sanitized interior of aircraft.
- Equipped cabin following checklist covering food, passenger and crew items.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
Warehouse Worker North Haven,
Amazon
01.2022 - 03.2022
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates.
- Maintained clean and organized workspaces to uphold safety standards.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Front Desk Receptionist
European Wax Center
Branford, CT
02.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Call Center Representative
Town Fair Tire
02.2021 - 01.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Boosted customer service satisfaction ratings through consistent quality control.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
Cashier Team Lead
Burlington Coat Factory
11.2020 - 02.2021
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Helped customers complete purchases, locate items and join reward programs.
- Displayed new stock and rotated existing products.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier and Crew Member
Dunkin' Donuts
11.2019 - 11.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Prioritized drink requests while managing interruptions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Crew Member
McDonald's Restaurant
03.2019 - 10.2019
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Adhered to company safety standards.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Licensed Esthetics Program - Esthetician
Aveda Institute
Denver, CO03.2025
General Studies
Gateway Community College
New Haven, CT2022
High School Diploma -
Metropolitan Business Academy
New Haven, CT06.2020
Skills
Calm and Professional Under Pressure
Upbeat and Positive Personality
Creative Problem Solving
Multitasking and Prioritization
Customer Account Management
Courteous with Strong Service Mindset
Customer Data Confidentiality
Efficient and Detail-Oriented
Data Entry and Maintenance
Verbal and Written Communication
Team-Oriented and Cooperative
Inbound and Outbound Calling
Document and Records Management
Time Management
Invoice Preparation and Processing
Computer Proficiency
Database Management
Excellent Attention to Detail
Establishing and Maintaining Customer Relationships
Patient and Empathetic
Administrative and Office Support
Call Volume and Quality Metrics
Strong Analytical and Problem Solving Skills
Certification
CPR / AED / First-Aid
(Adult / Child / Infant / Choking)
AED / Injury & Universal Precautions
Timeline
Lead Crew Member / Shift Lead
Dunkin Donuts
08.2025 - Current
Front Desk Receptionist
TERRA Staffing Group
02.2024 - 04.2024
Delivery Driver
Bear Logistics LLC
01.2024 - 01.2024
Lead Cabin Appearance Agent
United Ground Express
03.2023 - 11.2023
Front Desk Receptionist
European Wax Center
02.2022 - 08.2022
Warehouse Worker North Haven,
Amazon
01.2022 - 03.2022
Call Center Representative
Town Fair Tire
02.2021 - 01.2022
Cashier Team Lead
Burlington Coat Factory
11.2020 - 02.2021
Cashier and Crew Member
Dunkin' Donuts
11.2019 - 11.2020
Crew Member
McDonald's Restaurant
03.2019 - 10.2019
Licensed Esthetics Program - Esthetician
Aveda Institute
General Studies
Gateway Community College
High School Diploma -
Metropolitan Business Academy