Alaina Kurtz
Salt Lake City
Summary
Dynamic team member celebrated for enhancing customer satisfaction in high-pressure settings. With a proven track record in retail and food service, effectively collaborates with team members, trains new staff, and assists in executing special marketing events, driving operational success and guest engagement.
Overview
3
3
years of professional experience
Work History
Front of House Team Member/ Shift Lead
Chick-fil-A
Saratoga Springs
06.2025 - 07.2026
- Helps with the training of new team members.
- Assists in the running of special marketing events.
- Provides friendly and efficient customer service in a fast-paced environment.
- Operates point-of-sale systems and handles customer transactions accurately.
- Collaborates with team members to maintain speed, quality, and guest satisfaction.
- Recognized as Front of House Team Member of the Year (2025).
- Maintained cleanliness and organization of dining area and kitchen.
- Participated in team meetings to discuss performance metrics and areas for improvement.
Sales Associate
Uptown Cheapskate
05.2024 - 03.2025
- Assisted customers with purchases and product selection.
- Processed clothing buybacks and evaluated merchandise.
- Maintained store organization and visual presentation.
- Contributed to a positive customer experience through strong communication and problem-solving skills.
- Answered incoming telephone calls to provide store, products, and services information.
Team Member
Lucky's Hawaiian Shaved Ice
05.2023 - 09.2023
- Served customers by preparing food orders efficiently.
- Processed cash and card transactions accurately to ensure smooth operations.
- Managed multiple tasks effectively during peak seasons to maintain service quality.
- Maintained cleanliness and food safety standards.
Education
Bachelor of Science - Communications And Marketing
University of Utah
Salt Lake City, UT05-2030
High School Diploma -
Lehi High School
Lehi, UT05-2026
Skills
- Customer Service
- Cash Handling
- Communication
- Teamwork
- Time Management
- Conflict Resolution
- Food safety
- Retail Sales
- Point of Sale Systems
- Organization
- Calm under pressure
- Phone etiquette
Awards
- AP National Scholar Award
- Chick-fil-A Front of House Team Member of the Year (2025)
- Marketing Course
- State of Utah issued Food Handler's Permit
Timeline
Front of House Team Member/ Shift Lead
Chick-fil-A
06.2025 - 07.2026
Sales Associate
Uptown Cheapskate
05.2024 - 03.2025
Team Member
Lucky's Hawaiian Shaved Ice
05.2023 - 09.2023
Bachelor of Science - Communications And Marketing
University of Utah
High School Diploma -
Lehi High School