Terrence Mardis
Hendersonville,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Tar Heel Capital
Asheville, NC
01.2018 - Current
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Shift Manager
Mid South Bells
Hendersonville, NC
02.2014 - 12.2018
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Education
Associate of Science - Optometric Technology
Tar Heel Challenge
TN08.2002
Skills
- Accurate money handling
- Inventory controls
- Team Building
- Schedule Management
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Upbeat and Positive Personality
- Creative Problem Solving
Timeline
Shift Lead Manager
Tar Heel Capital
01.2018 - Current
Shift Manager
Mid South Bells
02.2014 - 12.2018
Associate of Science - Optometric Technology
Tar Heel Challenge
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