Harley Rhodes
Greenville,SC
Summary
Dynamic Shift Lead Manager at Pet Supermarket Inc. with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team training and conflict resolution, I foster a collaborative environment that drives performance and efficiency. Committed to excellence, I effectively handle customer complaints, ensuring a positive shopping experience.
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.
Overview
13
13
years of professional experience
Work History
Shift Lead Manager
Pet Supermarket Inc.
05.2024 - Current
- Assisted in training new team members on operational procedures and safety protocols.
- Supported shift management by monitoring employee performance and providing feedback.
- Maintained inventory levels, ensuring timely restocking of supplies and materials.
- Collaborated with team to optimize workflow processes and improve efficiency during shifts.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
- Participated in team meetings to discuss challenges and propose solutions for operational improvements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Administrative Assistant
Warehouse Services Inc.
01.2014 - 04.2024
- Managed scheduling and coordination of meetings for executive team
- Developed and maintained filing systems to enhance document retrieval
- Assisted in preparing reports and presentations for departmental meetings
- Streamlined office procedures to improve operational efficiency
- Implemented tracking systems for inventory management and supply ordering
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Assistant Manager
Bilo Grocery
05.2013 - 12.2013
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on company policies, procedures, and customer service standards.
- Developed and implemented inventory management strategies to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for increased profitability.
- Led initiatives to enhance store layout, improving customer flow and product visibility.
- Collaborated with upper management on strategic planning for promotional events and community engagement efforts.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Palmetto High School
Williamston, SCSkills
- Shift management
- Customer service
- Inventory management
- Performance feedback
- Conflict resolution
- Team training
- Cash handling
- Staff supervision
- Document organization
- Data reporting
- Staff recruitment
- Problem resolution
- Workplace safety
- Employee training
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Delegating work
- Payment processing
- Schedule oversight
- Training and mentoring
- Handling customer complaints
- Mentoring and coaching
- Supply ordering
- Decision-making
- Staff training and onboarding
- Inventory control
- Flexible schedule
- Hiring and recruiting
- Customer service focus
Timeline
Shift Lead Manager
Pet Supermarket Inc.
05.2024 - Current
Administrative Assistant
Warehouse Services Inc.
01.2014 - 04.2024
Assistant Manager
Bilo Grocery
05.2013 - 12.2013
High School Diploma -
Palmetto High School