Maurice Johnson Jr
Greenville,SC
Summary
Dedicated and results-driven operations professional with over 6 years of experience in customer service leadership at Target and strong logistics expertise as a Route Supervisor. I have a proven ability to lead teams, optimize workflows, and uphold high service standards, with strong skills in problem-solving, communication, and performance improvement in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Route Supervisor
Universal Logistics Holdings Inc.
06.2025 - Current
- Oversee and ensure the accurate execution of the daily pickup and delivery schedule of 30-40 operator per night
- Communicated any delays, route deviations, or operational issues to both internal and external stakeholders
- Update and track real-time information for each route and service, ensuring data accuracy throughout the process
- Serve as the primary point of contact between customers and internal/external stakeholders
- Support resolution of delivery-related issues and coordinate with customer staff to align on-site process with company standards
- Ensure operators have the necessary documentation for each pickup and that it is completed in a timely and accurate manner
- Address process deviations by escalating issues to Operations Managers and Facility Manager as needed
- Maintain organized office records and ensure accurate data entry into company systems
- Developed strategies to optimize workflow and increase productivity
- Coordinated driver performance evaluations and provided constructive feedback for improvement.
- Monitored compliance with safety regulations, promoting a culture of safety among team members.
Service Advocate
Target
06.2018 - 06.2025
- Established personal connections with customers, exceeding customer service expectations
- Generate Sales leads
- Follow communication guidelines, procedures, and policies
- Keep records of customer interactions
- Identify and assess customers' needs to achieve satisfaction
- Collaborated with departments to enhance customer service workflows and reduce wait times
- Managed a team of 25 individuals
Education
Bachelor of Science - Business Management
Wilmington University
Wilmington, DE08-2024
Skills
- Problem Resolution
- Critical Thinking
- Route Coordination
- Documentation Review
- Active Listening
- Load Planning
- Time Management
- Complex Problem-solving
- Decision-making skills
- Logistics Management
- Staff Scheduling
- Customer service background
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved guest satisfaction scores through consistent service and issue resolution at Target
- Collaborated with team of 4 to drastically improve route efficiency and minimize delivery delays
Magna Cum Laude (GPA 3.8)
Timeline
Senior Route Supervisor
Universal Logistics Holdings Inc.
06.2025 - Current
Service Advocate
Target
06.2018 - 06.2025
Bachelor of Science - Business Management
Wilmington University