Rebecca Catalina
Greenville,SC
Summary
Dynamic customer service professional with extensive experience, excelling in cash management and customer satisfaction. Proven ability to lead teams, resolve complex issues, and enhance customer experiences through effective communication and collaboration. Recognized for fostering a positive work environment and training staff to achieve operational excellence.
Overview
26
26
years of professional experience
Work History
Scan Price Clerk
Publix Supermarkets
01.2013 - Current
- Processed customer transactions efficiently at checkout counters.
- Assisted customers in locating products and resolving inquiries.
- Maintained cleanliness and organization of store displays and shelves.
- Collaborated with team members to ensure optimal stock levels.
- Trained new staff on operational procedures and customer service standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Event Staff
Greenville Arena District
10.2022 - 08.2025
- Enhanced attendee experiences through exceptional customer service and engagement.
- Maintained cleanliness and organization across venues with team collaboration.
- Monitored crowd behavior to uphold security measures and respond to incidents.
- Executed crowd control strategies, ensuring safety for all attendees and staff.
- Created memorable experiences by actively engaging guests during interactive programs.
Customer Service Supervisor
Shoprite Supermarkets
08.1999 - 06.2012
- Supervised daily operations to ensure efficient customer service delivery.
- Coordinated scheduling and workflow management to optimize resource allocation.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
Education
High School Diploma -
McNair Academic High School
Jersey City06-2000
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Customer communication
- Customer service
- Teamwork and collaboration
Timeline
Event Staff
Greenville Arena District
10.2022 - 08.2025
Scan Price Clerk
Publix Supermarkets
01.2013 - Current
Customer Service Supervisor
Shoprite Supermarkets
08.1999 - 06.2012
High School Diploma -
McNair Academic High School