Open To Work
Jennifer Stockman
Ankeny,IA
Work Preference
Summary
Educated professional with experience in security and administrative duties. Motivated to gain experience in the criminal justice field. Displays abilities to analyze, multitask, plan, organize and prioritize work. Noted for patience, attention to detail, honesty and integrity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Walgreens
06.2022 - 09.2025
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored team members, enhancing overall productivity and job satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Coordinated shift schedules to optimize staffing levels and meet business demands effectively.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Monitored inventory levels, facilitating timely reordering to prevent stock shortages or excesses.
- Collaborated with management on strategic initiatives, driving alignment with organizational goals.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Customer Service Associate Cashier
Walgreens
09.2020 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and issue resolution to enhance satisfaction.
- Managed cash register operations, ensuring accurate cash handling and reporting.
- Collaborated with team members to maintain store organization and cleanliness standards.
Cook
Creative Kids Learning Center
08.2016 - 10.2020
- Prepared nutritious meals following dietary guidelines for children.
- Maintained cleanliness and organization in kitchen and dining areas.
- Collaborated with staff to develop age-appropriate menus.
- Supervised kitchen operations, ensuring compliance with safety standards.
- Enhanced meal presentation to engage children's interest in healthy eating.
- Researched and implemented seasonal menu changes based on availability of ingredients.
- Streamlined inventory management processes to reduce waste and optimize resources.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Nutrition Specialist
Generation Next Child Care Center
02.2013 - 08.2016
- Developed personalized nutrition plans based on client assessments and dietary needs.
- Collaborated with healthcare professionals to ensure comprehensive client care and support.
- Increased client satisfaction with comprehensive assessments of individual nutritional needs and preferences.
- Analyzed dietary trends and provided evidence-based recommendations for program improvements.
Nutrition Assistant
Loving Arms Child Care Center
03.2008 - 04.2012
- Developed meal plans adhering to dietary guidelines and individual client needs.
- Provided nutritional education to clients, enhancing understanding of healthy eating habits.
- Collaborated with healthcare professionals to optimize patient care through tailored nutrition strategies.
- Monitored food quality and safety standards, ensuring compliance with health regulations.
Tutor
Kaplan University
10.2008 - 06.2009
- Answer phones and direct calls to proper recipients
- Aid students by making appointments with tutors
- Tutored students with general education and criminal justice courses
Receptionist/ Tutor
Hamilton College
07.2007 - 09.2007
- Answer phones and direct calls to proper recipients
- Aid students by making appointments with tutors
- Tutored students with general education and criminal justice courses
Cashier and Cook
Casey's General Store
12.2004 - 03.2006
- Implemented inventory control measures to minimize discrepancies and losses.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Monitored stock levels and communicated replenishment needs to management.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier and Cook
Hy-Vee Food Store
05.2004 - 12.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring all transactions balanced at shift's end.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new staff on register operations and customer service protocols.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Security Officer/ Maintenance Worker
American Security Corps/ Marsden Building Maintenance
06.2000 - 01.2004
- Provided safe environment for clients and customers
- Monitored outgoing customer’s packages and receipts to ensure reduction of loss revenue and product
- Accurately prepared and completed reports, records, logs and related documents
- Developed sharp observation skills for noticing people, details, and effects
In Home Child Care Provider
Self-employeed
04.1999 - 06.2000
- Developed personalized lesson plans to enhance learning and developmental milestones for children.
- Fostered a safe and nurturing environment, ensuring emotional and physical well-being of children.
- Coordinated daily activities, promoting social interaction and teamwork among children.
- Implemented behavioral strategies to address individual needs, improving overall behavior in group settings.
Assistant Manager
Great American Cookie Co
01.1999 - 02.1999
- Led team initiatives to improve operational efficiency and streamline workflows.
- Mentored staff on best practices, enhancing overall team performance and productivity.
- Analyzed data to identify trends, informing strategic decisions and operational adjustments.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of supplies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Restaurant Hostess
Perkins Family Restaurant
10.1998 - 01.1999
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen and waitstaff to enhance service efficiency.
- Resolved guest inquiries and concerns, maintaining high satisfaction levels.
- Monitored dining room activity, adjusting seating arrangements as needed.
Child Care Worker
TLC Daycare
08.1998 - 10.1998
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate educational programs to enhance children's learning experiences.
- Fostered positive relationships with parents through regular communication and updates on child progress.
- Managed behavioral issues effectively, employing conflict resolution techniques to maintain harmony in group settings.
Security Officer
Per Mar Security Services
05.1998 - 08.1998
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols, identifying and addressing potential security risks.
- Implemented access control measures, verifying credentials of visitors and employees.
- Documented daily activities and irregularities in detailed incident reports for management review.
- Developed and refined security procedures, enhancing overall effectiveness of security operations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Education
Bachelors of Science - Criminal Justice Emphasis: Fraud Examination
Kaplan University
Des Moines, IA06.2009
Associate of Applied Science - Criminal Justice
Hamilton College
Des Moines, IA09.2007
Skills
- Loss Prevention
- Public Relations
- Word
- Power Point
- Criminology
- Document Processing
- Criminal Evidence
- Criminal Law
- Police Operations
- Terrorism
- Criminal Investigation
- White Collar Crime
- Fraud Examination
- Software Applications
- Comparative Criminal Justice Systems
- Applied Criminal Justice Ethics
- Abnormal Psychology
- Fraud Investigation
- Supervisory Practices in CJ
- Managing CJ Organizations
- Research Methods in Criminal Justice
- Team motivation
- Workplace safety
- Policy enforcement
- Operations management
- Sales strategies
- Motivation techniques
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Handling customer complaints
- Safety compliance
- Interpersonal skills
- Relationship building
- Staff motivation
- Quality assurance
- Decision-making
- Supply ordering
- Staff development
- Documentation and reporting
- Inventory control
- Process improvements
- Inventory controls
- Equipment troubleshooting
- Tech-Savvy
- Verbal and written communication
- Shift leadership
- Customer service
- Critical thinking
- Quality control
- Active listening
- Continuous improvement
- Interpreting job specifications
Accomplishments
- Supervised team of 3-4 staff members.
- Achieved conflict resolution through effectively helping with customers' concerns and helping them find what they need.
- Documented and resolved several upset customer situations which led to loyal customers who would look for me to help them.
- Achieved inventory accuracy by completing inventory counting and recording with accuracy and efficiency.
Certification
- Fraud Examination/Investigation Certification Training - Currently in Progress
- FY25 Discarded Customer Financial Information Policy Training - 08/11/2025
- Regulatory Contact/Inspection Training - 07/04/2025
Languages
Spanish
Elementary
French
Elementary
English
Native or Bilingual
German
Elementary
Korean
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Lead Manager
Walgreens
06.2022 - 09.2025
Customer Service Associate Cashier
Walgreens
09.2020 - 09.2025
Cook
Creative Kids Learning Center
08.2016 - 10.2020
Nutrition Specialist
Generation Next Child Care Center
02.2013 - 08.2016
Tutor
Kaplan University
10.2008 - 06.2009
Nutrition Assistant
Loving Arms Child Care Center
03.2008 - 04.2012
Receptionist/ Tutor
Hamilton College
07.2007 - 09.2007
Cashier and Cook
Casey's General Store
12.2004 - 03.2006
Cashier and Cook
Hy-Vee Food Store
05.2004 - 12.2004
Security Officer/ Maintenance Worker
American Security Corps/ Marsden Building Maintenance
06.2000 - 01.2004
In Home Child Care Provider
Self-employeed
04.1999 - 06.2000
Assistant Manager
Great American Cookie Co
01.1999 - 02.1999
Restaurant Hostess
Perkins Family Restaurant
10.1998 - 01.1999
Child Care Worker
TLC Daycare
08.1998 - 10.1998
Security Officer
Per Mar Security Services
05.1998 - 08.1998
Associate of Applied Science - Criminal Justice
Hamilton College
Bachelors of Science - Criminal Justice Emphasis: Fraud Examination
Kaplan University
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