Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Zamora

Crofton

Summary

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

The Pup Camp
08.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Dog Walker/Pet Sitter

Rover
06.2023 - Current
  • Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.

Sales Associate

Ambercrombie & Fitch
04.2020 - 10.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Assistant

Super Food For Super People
06.2016 - 11.2019
  • Supported catering team members during high-stress situations, promoting a positive work environment and efficient problem-solving techniques.
  • Collaborated with event planners to customize menus and ensure client needs were met, resulting in memorable experiences for guests.
  • Demonstrated flexibility in accommodating last-minute changes, contributing to seamless events and satisfied clients.
  • Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.

Education

High School Diploma -

Newport Harbor High School
Newport Beach, CA

Associate of Arts -

Anne Arundel Community College
Arnold, MD

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Telephone etiquette
  • Problem-solving skills
  • Scheduling
  • Appointment scheduling
  • Scheduling appointments
  • Front office management

Timeline

Front Desk Receptionist

The Pup Camp
08.2025 - Current

Dog Walker/Pet Sitter

Rover
06.2023 - Current

Sales Associate

Ambercrombie & Fitch
04.2020 - 10.2022

Assistant

Super Food For Super People
06.2016 - 11.2019

High School Diploma -

Newport Harbor High School

Associate of Arts -

Anne Arundel Community College

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