Kathryn Hilderbrandt
Bremerton,WA
Summary
Dynamic professional with a proven track record at the Great Outdoors Pup Camp, enhancing customer satisfaction and pet safety through meticulous supervision and facility management. Skilled in staff training and customer service, I excelled in creating secure, engaging environments for pets and people alike. Expertise in organizational skills and problem-solving has significantly improved team efficiency and service quality.
Overview
7
7
years of professional experience
Work History
Camp Coordinator
the Great Outdoors Pup Camp
2023.03 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Exercised animals regularly with walks and rigorous play activities.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Enhanced staff collaboration by participating in regular team meetings focused on improving efficiency, safety standards, and overall quality of care provided.
Sales Associate
Smoke Signals
2017.09 - 2023.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Associate of Arts - Early Childhood Development
Frederick Community College
Frederick, MD05.2017
Skills
- Team Communication
- Safety Procedures
- Excellent Communication
- Staff Management
- Activity Planning
- Staff Training
- Supervision abilities
- Instructional Methods
- Needs Assessment
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
Additional Information
- Volunteered with Ian Leaven and Dianne DeLorme at the HopeSparks Pride Event in 2024.
References:
- Dianne DeLorme 831-750-7013
- Ian Leavens 253-281-3575
- Evyn Peterson 208-582-6149
Timeline
Camp Coordinator
the Great Outdoors Pup Camp
2023.03 - Current
Sales Associate
Smoke Signals
2017.09 - 2023.02
Associate of Arts - Early Childhood Development
Frederick Community College
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