ALYSSA ARMSTEAD
Baltimore,MD
Summary
Experienced youth services professional with a background in behavior management, crisis response, and relationship building. Skilled in maintaining safety, supporting positive youth development, and communicating clearly with teams and families.
Overview
13
13
years of professional experience
Work History
Courtroom Clerk
Maryland Judiciary
12.2023 - Current
- Contributes to the integrity of the justice system through diligent execution of administrative duties, including scheduling hearings, updating case records and recordkeeping with accuracy.
- Assists the judges with the docket; prepares paperwork and enters the judge's findings into the case management system for Baltimore City Circuit Court.
- Makes frequent contact by telephone, e-mail, Teams and in person with judges, court staff, management, the public and various agencies to ensure the smooth and efficient operation of the court.
- Supports successful jury selection processes through proficient organization of jury pools and thorough pre-screening of potential jurors.
Residential Advisor II/Case Management Assistant
Maryland Department of Juvenile Services
10.2016 - 05.2023
- Responsible for the direct supervision, guidance, rehabilitation, safety and security of youth in the custody of the Department of Juvenile Services.
- Supported the encouragement of youth to become productive citizens by modeling and fostering positive behavior while building on the strengths of young men in our care.
- De-escalated youth in crisis situations and redirected dysfunctional behavior with direct support, individualized treatment and accountability.
- Collaborated with case management by creating and overseeing youth files, developed data analysis and daily reports.
- Completed research queries using the ASSIST database, E-Quest and Maryland Case Search.
- Assisted the administration by updating incident reports and inputting behavioral reports into the Challenge Program. Responsible for auditing recreational activity within the facility monthly and organizing program records.
Program Assistant
Catholic Charities of Baltimore-Head Start and Early Head Start Program
12.2015 - 09.2016
- Provided administrative assistance to the Executive Director and Program Director.
- Created a welcoming and supporting environment while maintaining the management and operation of the office.
- Coordinated Head Start enrollment, attendance, and family service records with accuracy.
- Maintained confidential child, health, and eligibility files in compliance with program requirements.
- Scheduled meetings, training sessions, and parent conferences for education and family support staff
- Prepared reports, correspondence, and documentation using Microsoft Office and database systems.
Lead Teacher
Bright Horizons Family Solutions LLC-Georgetown
09.2013 - 12.2015
- Led developmentally appropriate curriculum aligned with Bright Horizons teaching philosophy and early learning standards.
- Planned engaging lesson activities supporting cognitive, social, emotional, and physical growth.
- Mentored teaching staff on classroom management, guidance techniques, and responsive caregiving practices.
- Consulted with parents to build and maintain positive support networks and supported continuing education strategies.
Assistant Teacher
Village Learning Place
05.2013 - 09.2013
- Directed the LINK (Let's Invest in Neighborhood Kids) initiative and delivered a curriculum that emphasized future careers, college planning, financial education, entrepreneurship, and service learning for students in grades 7-12.
- Prepared group assignments that encouraged collaboration among youth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Education
Bachelor of Science - Psychology/Human Development
Howard University
Washington, DCHigh School Diploma -
Western High School
BaltimoreSkills
- Lesson planning
- Behavior management
- Youth engagement
- Youth crisis intervention
- Oral communication
- Multitasking and Organization
- Motivational skills
- Mental health support
- Relationship building
- Problem resolution
Timeline
Courtroom Clerk
Maryland Judiciary
12.2023 - Current
Residential Advisor II/Case Management Assistant
Maryland Department of Juvenile Services
10.2016 - 05.2023
Program Assistant
Catholic Charities of Baltimore-Head Start and Early Head Start Program
12.2015 - 09.2016
Lead Teacher
Bright Horizons Family Solutions LLC-Georgetown
09.2013 - 12.2015
Assistant Teacher
Village Learning Place
05.2013 - 09.2013
Bachelor of Science - Psychology/Human Development
Howard University
High School Diploma -
Western High School