Alyssa Jade Walker

• Train, coach, and evaluate customer service employees on operational procedures, safety standards, and regulatory requirements.

• Conduct performance evaluations and provide documented feedback to support employee development and operational consistency.

• Monitor frontline operations to ensure compliance with United Airlines procedures, TSA requirements, FAA regulations, uniform standards, and safety policies.

• Identify performance or compliance gaps and provide real-time coaching and corrective guidance.

• Support station leadership in maintaining operational readiness, customer-service standards, and consistent execution of procedures.

• Communicate with employees and leadership regarding operational updates, safety concerns, training needs, and performance expectations.

• Provide exceptional customer service by assisting passengers with check-in, boarding, rebooking, and flight inquiries both at the ticket counter and gate.

• Ensured smooth boarding processes by verifying travel documents, managing seating arrangements, and coordinating with flight crew and ground crews.

• Resolved customer concerns and handled travel disruptions such as delays, cancellations, and lost baggage with professionalism and empathy.

• Made clear and timely gate announcements and updated passengers on flight status, boarding procedures, and gate changes.

• Demonstrated thorough knowledge of airline policies, TSA regulations, and safety protocols to ensure compliance and operational efficiency.

• Collaborated with team members to uphold United Airlines’ commitment to providing a safe, positive, and seamless travel experience.

• Safely guided aircraft to and from gates, ensuring precise positioning using hand signals and ground equipment.

• Loaded and unloaded baggage, cargo, and mail with care and efficiency to maintain on-time flight schedules.

• Operated ground service equipment such as tugs, belt loaders, in compliance with safety regulations.

• Conducted thorough inspections of aircraft exteriors and reported any irregularities to appropriate personnel.

• Communicated clearly with flight crews, gate agents, and other ground personnel to ensure coordinated ramp operations.

• Adhered strictly to airline safety protocols, TSA guidelines, and company policies in all ground handling procedures.

• Greeted guests warmly and managed seating to optimize table turnover and guest satisfaction.

• Provided attentive and efficient table service, including taking orders, delivering food and beverages, and responding to customer needs.

• Collaborated with kitchen and bar staff to ensure timely service and accurate order fulfillment.

• Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced environment.

• Greeted guests warmly and managed seating to optimize table turnover and guest satisfaction.
• Provided attentive and efficient table service, including taking orders, delivering food and beverages, and responding to customers needs.
• Collaborated with kitchen and bar staff to ensure timely service and accurate order fulfillment.
• Demonstrated strong multitasking, communication, and problem-solving skills in a fast-paced environment.