Alyssa Marie Punzalan
Irvine,USA
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
William J. Tsai, M.D.
Irvine
04.2024 - Current
- Responsible for providing administrative, clerical, and patient-focused support within a fast-paced medical office.
- Compiled and coded patient information or data in appropriate computer system.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
President of UNICEF
UCI
Irvine
04.2024 - Current
- Demonstrated leadership by overseeing external relations and partnerships
- Facilitated effective communication between the club and external stakeholders, ensuring alignment with organizational goals
President/Co-Founder of Girls in Med
UCI
Irvine
02.2024 - Current
- Established branch of Girls in Med, a Canada-based organization that aims to help young girls pursue careers in health sciences or medicine
- Delegated tasks to members of the Executive Board, planned large scale volunteer events, and maintained partnerships with Orange County communities and UCI on-campus organizations
President of the Pharmaceutical Sciences Alternative Careers Association (PACA)
UCI
Irvine
01.2024 - Current
- Recorded meeting minutes, organized club/events, and contacted other organizations regarding joint events
Co-Founder of Bridging the Gap
UCI
Irvine
06.2023 - Current
- Co-founded 'Bridging the Gap' (BTG), a dynamic club aimed at fostering collaboration and support among students
- Developed the club's vision, mission, and strategic objectives, playing a pivotal role in its inception
Member of the Pi Beta Phi Fraternity for Women, CA Eta Chapter
UCI
Irvine
04.2023 - Current
- Participated in regular chapter gatherings and activities, including as fundraising and social gatherings, to help the group's mission of advancing literacy and reading instruction
- Volunteered for the Read>Lead>Achieve Mentorship program
Volunteer-NICU/PACU
Children's Hospital OC
Orange, California
02.2023 - Current
- Assisted medical staff in stocking medical carts, disposed of linen bags, assisted medical staff in discharging patients, handled and delivered specimens
Vice President of Risk Management
Pi Beta Phi
Irvine, CA
01.2024 - 12.2024
- Monitored expenses associated with the event planning process.
- Collaborated with external vendors for media buying, creative services, event planning.
- Organized, managed, and monitored all aspects of special event planning and execution.
- Developed risk management strategies for potential threats or losses.
- Implemented risk management protocols to protect against fraudulent activities.
- Chaired the Member Conduct Committee to ensure all members are following Pi Beta Phi Standards
Mentor for High School Students at Bridging the Gap
UCI
Irvine
01.2024 - 09.2024
- Played a crucial role in implementing a mentor-mentee program for high school and college students, fostering a supportive learning environment
- Guided mentees in pursuing an educational background in STEM
Medical Assistant-Emergency Department
UCI Douglas
Orange, California
09.2022 - 07.2024
- Provided comprehensive patient care in a high-volume emergency department, ensuring timely and empathetic service to patients in acute settings
- Documented patient information accurately in electronic health records, contributing to efficient patient flow and care coordination
- Demonstrated proficiency in emergency medical practices, including CPR and first aid, enhancing the department's response capabilities
Volunteer
UCI Douglas Medical Hospital
Garden Grove, California
07.2022 - 07.2024
- Assisted faculty in discharging patients, delivering specimens, filing paperwork, stocking medical carts, shadowed medical staff in handling trauma cases, disposed of linen bags, handled and delivered specimens and cleaning medical equipment
Private Tutor
Newport Beach
10.2023 - 06.2024
- Helped teens in high school with subject coursework in relations to algebra, biology, chemistry, history, and calculus
Violence and Prevention Chair Representative of Pi Beta Phi Fraternity for Women
UCI
Irvine
09.2023 - 05.2024
- Attended meetings regarding topics such as bystander intervention, human trafficking & etc
- Made presentations to present to chapter individuals regarding such topics, trained to become a mandated reporter, organized large scale events such as UCI's 'Take Back the Night'
External Vice President of Bridging the Gap
UCI
Irvine
06.2023 - 05.2024
- Demonstrated leadership by overseeing external relations and partnerships
- Facilitated effective communication between the club and external stakeholders, ensuring alignment with organizational goals
Secretary of UNICEF
UCI
Irvine
04.2023 - 05.2024
- Recorded meeting minutes, organized club meetings/events, and contacted other organizations regarding joint events
Secretary of the Pharmaceutical Sciences Alternative Careers Association (PACA)
UCI
Irvine
04.2023 - 12.2023
- Recorded meeting minutes, organized club/events, and contacted other organizations regarding joint events
Health Lead Volunteer
PIH Hospital
Downey, California
11.2020 - 08.2021
- Aided hospital staff in delivering specimens, assembling COVID-19 kits, discharging/admitting patients, answering phone calls, interacting with patients/visitors, restocking supplies on the ICU and Coronary Care Units, and delivering dietary trays to patients
Education
Bachelor of Science - Pharmaceutical Sciences
University of California, Irvine
Irvine, California06-2025
Cerritos Community College
Cerritos, California12.2024
High School -
Downey High School
Downey, California01.2021
Skills
- Arduino Programming
- HTML Coding
- Website Design
- Vernier
- Specimen handling
- Team leadership
- Hospital equipment sanitization
- Bacteria culturing
- Gel electrophoresis
- Centrifusion
- Titrations
- Dilutions
- Dissections
- Heart rate measurement
- Patient questioning
- Charting
- Clinical empathy
- Medical receptionist experience
- Patient check-in and check-out
- Insurance verifications
Awards
- BLS Certification
- Downey's '30 Under 30' Awardee, 06/01/21, Accumulated a total of 2,000 service hours for the City of Downey, California.
Affiliations
- City of Downey "30 Under 30"
Certification
- BLS Certification
Languages
Tagalog
Limited
French
Elementary
Timeline
Medical Assistant/Receptionist
William J. Tsai, M.D.
04.2024 - Current
President of UNICEF
UCI
04.2024 - Current
President/Co-Founder of Girls in Med
UCI
02.2024 - Current
Vice President of Risk Management
Pi Beta Phi
01.2024 - 12.2024
President of the Pharmaceutical Sciences Alternative Careers Association (PACA)
UCI
01.2024 - Current
Mentor for High School Students at Bridging the Gap
UCI
01.2024 - 09.2024
Private Tutor
10.2023 - 06.2024
Violence and Prevention Chair Representative of Pi Beta Phi Fraternity for Women
UCI
09.2023 - 05.2024
Co-Founder of Bridging the Gap
UCI
06.2023 - Current
External Vice President of Bridging the Gap
UCI
06.2023 - 05.2024
Member of the Pi Beta Phi Fraternity for Women, CA Eta Chapter
UCI
04.2023 - Current
Secretary of UNICEF
UCI
04.2023 - 05.2024
Secretary of the Pharmaceutical Sciences Alternative Careers Association (PACA)
UCI
04.2023 - 12.2023
Volunteer-NICU/PACU
Children's Hospital OC
02.2023 - Current
Medical Assistant-Emergency Department
UCI Douglas
09.2022 - 07.2024
Volunteer
UCI Douglas Medical Hospital
07.2022 - 07.2024
Health Lead Volunteer
PIH Hospital
11.2020 - 08.2021
Bachelor of Science - Pharmaceutical Sciences
University of California, Irvine
Cerritos Community College
High School -
Downey High School
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