Alyssa Nicole LaMontagne
Lake Stevens,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dependable team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Waitress
Born and Raised Bar
Henderson
06.2023 - 09.2024
- Consistently increased business profits by upselling to guests through recommendations as well as actively anticipating all customers needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Attendant
Trump International Hotel
Las Vegas
01.2022 - 02.2023
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Office Administrator
Builders Design Group
Las Vegas
05.2021 - 01.2022
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Waitress
Distill A Local Bar
Las Vegas
07.2020 - 04.2021
- Established personal relations with customers while providing quality service to ensure they return on a regular basis.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing sales, and walk-in business.
Education
Advanced Honors Degree -
Centennial High School
Las Vegas06.2016
Skills
- Complex Problem-Solving
- Complaint resolution
- Office Administration
- Time Management
- Customer and client relations
- Sense of urgency
- Adaptability
Awards
- Born & Raised Champion of Excellence. (2023)Within 3 months after joining the company, I was awarded employee of the quarter. My hard work and dedication was shown through my sales, customer relations, and going beyond my assigned job duties to better our establishment.
- Trump International Hotel Customer Service Award. (2022) I was awarded this by one of our many VIP guests due to my enhanced work ethic and positive attitude that shines through for each and every guest.
Timeline
Waitress
Born and Raised Bar
06.2023 - 09.2024
Customer Service Attendant
Trump International Hotel
01.2022 - 02.2023
Office Administrator
Builders Design Group
05.2021 - 01.2022
Waitress
Distill A Local Bar
07.2020 - 04.2021
Advanced Honors Degree -
Centennial High School