Rosa Riveravega Ponti

• Delivered exceptional customer service as a front-of-house server, greeting guests, taking orders, recommending menu items, and ensuring a positive dining experience in a fast-paced environment
• Demonstrated strong multitasking skills by efficiently managing multiple tables, processing orders, and handling customer inquiries simultaneously under pressure
• Maintained composure and professionalism in high-volume settings, ensuring smooth operations and guest satisfaction
• Handled cashier duties including processing payments via POS system, managing cash transactions, issuing receipts, and balancing cash drawers at shift end to ensure accurate financial records
• Proficient in POS system operation for order entry, modifications, split checks, and inventory tracking, contributing to streamlined service and reduced wait times
• Supported food preparation tasks such as assembling ingredients, portioning dishes, and maintaining kitchen cleanliness, adhering to food safety standards
• Demonstrated quick learning ability with computer software programs, enhancing efficiency in order management and inventory control
• Adaptable to shift work, including holidays and weekends, demonstrating flexibility and commitment to team needs.

Key Skills: Customer service excellence, multitasking under pressure, cash handling and reconciliation, POS proficiency, quick learner of software, effective communicator, food safety awareness

• Managed program coordination for critical child welfare trainings, including Mandated Reporting, Responding to Disclosures, and Child Neglect, ensuring seamless transition from in-person to virtual formats during the pandemic, demonstrating adaptability and calm under pressure
• Coordinated all logistics such as scheduling, attendee tracking, certificate creation/distribution, and continuing education credit processing to support compliance and professional development for child welfare staff
• Maintained accurate records in Salesforce, tracked attendance, generated and submitted daily reports to state agencies via Excel, and performed monthly close-out procedures to ensure data integrity and regulatory compliance
• Served as primary technical support resource, troubleshooting Zoom and other technology issues for participants and staff to minimize disruptions and maintain high-quality training delivery
• Coordinated weekly with external printing vendors to fulfill book and material orders, ensuring timely availability of resources for trainings
• Updated and maintained the program website to reflect current schedules, resources, and announcements
• Demonstrated strong multitasking skills, remaining calm under pressure, and effectively managing competing priorities in a fast-paced environment
• Proficient in learning new software programs quickly and effectively, showcasing strong computer literacy and adaptability
• Recognized for exceptional organizational skills, problem-solving ability, and maintaining professionalism in high-pressure situations

Key Skills Demonstrated: Program coordination, logistics management, virtual/in-person training delivery, technical troubleshooting, multitasking, adaptability, and problem-solving.