Ashley Puente
Immokalee
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
5
5
years of professional experience
Work History
Optometry Receptionist /Optical Technician
Family Health Centers of SWFL
06.2024 - 10.2025
- Managed front-desk operations, checking in 45+ patients daily and verifying demographics, insurance, and medical information with high accuracy.
- Entered and updated patient data in the EHR, ensuring proper documentation and compliance with clinic protocols.
- Verified patient demographics, insurance, and medical information with accuracy and efficiency.
- Coordinated provider schedules and optimized daily appointment flow to support productivity goals.
- Collaborated with optometrists to relay patient concerns, treatment plans, and follow-up needs.
- Performed optical measurements and adjustments, enhancing patient satisfaction.
- Maintained strict HIPAA compliance, secure handling of health information, and adherence to operational procedures.
Administrative Assistant / After-School Program Staff
Miracle After-School Program / Boys & Girls Club
03.2021 - 06.2024
- Performed daily administrative tasks including data entry, enrollment documentation, and record maintenance.
- Managed sign-in logs, issued visitor passes, and ensured a secure, welcoming environment.
- Supported daily administrative operations and communicated effectively with staff and parents.
- Supported operational needs by organizing supplies, managing files, and maintaining an orderly work environment.
- Received, sorted, and distributed incoming mail, documents, and messages.
Education
AAS degree -
ATA College
Fort Myers, FL10-2027
High School -
Immokalee High School
Immokalee, FL01.2019
Skills
- Microsoft Office Specialist
- Communication
- Data Entry & Record Management
- EHR System
- Customer Service & Multitasking
- Insurance & Patient Data Verification
- Appointment Scheduling & Calendar Management
References
- Katherine Maldonado, Assistant Manager, Family Health Centers of SWFL, (239)327-5956
- Jennifer Feliciano, Manager, Former Employer, (239)785-8016
- Terry Rosalez, Miracle After School Program Site Coordinator, Former Employer, (239)634-9981
Languages
- English
- Spanish
Timeline
Optometry Receptionist /Optical Technician
Family Health Centers of SWFL
06.2024 - 10.2025
Administrative Assistant / After-School Program Staff
Miracle After-School Program / Boys & Girls Club
03.2021 - 06.2024
AAS degree -
ATA College
High School -
Immokalee High School