Katelyn Guevara
Las Vegas,NV
Summary
Demonstrated exemplary customer service and salesmanship strategies by promoting loyalty programs. Effectively communicated the value of products and services to spark interest and enthusiasm and earn the sale. I aspire to grow with the company to pursue my ultimate goal of being an outstanding realtor. I am excited to refine these key characteristics and learn more characteristics that define a successful marketer.
Overview
5
5
years of professional experience
Work History
Receptionist
West Coast Trial Lawyers
09.2024 - Current
- Demonstrates knowledge in case management software on a daily basis Clio, FileVine.
- stream-lines client cases efficiently with insurance adjusters and medical providers
- Collaborates with medical consultants to provide patient records and injury distinction
- Organizes case files to ensure follow up on medical records and settlement bills
- Manages and redirects calls for Demand writers+ Settlements+Lien Negotiators+Attorneys
- Writes introductory letters for clients
- interviews prospective clients on Employment, Personal Injury
Receptionist and Contract Specialist
Matian Firm
11.2023 - 09.2024
- Preparing, and filing client correspondence criminal and immigration contracts on a case by case basis
- Scheduling client consultations, provide guidance for clients on available resources and departments
- Experience in CLIO software for managing client records, case numbers, and accurate data entry
Wynn Representative
Wynn
04.2020 - 10.2023
- Demonstrating attention to detail characteristics by ensuring accurate guest reservations, scheduling, and costs
- Managing and upholding a high moral code of conduct by safeguarding sensitive customer profile information
- Increasing sales by consecutively leading peers in highest number of sign-ups for customer loyalty programs
Education
Real Estate AAS - Intro. to Business, Intro. to Information Systems, Marketing Principles, Real Estate Principles, Real Estate Math, Real Estate Law and Practice, Real Estate Investments
Community College of Southern Nevada
Las Vegas, NV11.2024
Skills
- Microsoft Office Specialist
- Microsoft Excel Specialist
- Customer Relationship Management
- Rapport Building
- Collaborating
- Telephone etiquette experience
- Troubleshooting and resolving
Activities
Volunteered for an organization known as Project 150 that supports impoverished communities., Coordinated food, clothing and household items for disadvantaged individuals and families., Contributed 40 hours of community outreach and served a total of 4,000 individuals., Served as an academic mentor in the community, helping them improve performance in their education and promote professional development.
Timeline
Receptionist
West Coast Trial Lawyers
09.2024 - Current
Receptionist and Contract Specialist
Matian Firm
11.2023 - 09.2024
Wynn Representative
Wynn
04.2020 - 10.2023
Real Estate AAS - Intro. to Business, Intro. to Information Systems, Marketing Principles, Real Estate Principles, Real Estate Math, Real Estate Law and Practice, Real Estate Investments
Community College of Southern Nevada
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