MIKKA ANGELIQUE LAGUS
LAS VEGAS,NV
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
REMOTE PHARMACY TECHNICIAN (Contract Ended)
United Healthcare
04.2024 - 11.2024
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
PHARMACY TECHNICIAN
Walgreens Pharmacy
01.2022 - 10.2023
- Efficiently processed prescriptions, resolving customer issues for enhanced service.
- Supported pharmacists, ensuring accurate orders and smooth pharmacy operations.
- Maintained precise inventory records, addressing patient and provider inquiries.
- Collaborated with team to streamline workflow, improving patient satisfaction.
- Streamlined prescription fulfillment process, reducing errors and enhancing patient satisfaction through meticulous attention to detail and data-driven improvements.
- Fostered strong partnerships with healthcare providers, facilitating seamless communication and resolving complex medication inquiries to ensure optimal patient care.
- Implemented new inventory management system, significantly reducing stockouts and optimizing medication availability for patients with chronic conditions.
- Provided empathetic guidance to patients navigating insurance complexities, resulting in improved medication adherence and positive health outcomes.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy setting, ensuring accuracy, compliance, and timely patient service.
AIRPORT SALES & OPERATIONS LEAD AGENT
Worldwide Flight Services - Frontier Airlines Contract
06.2022 - 06.2023
- Led customer service efforts, enhancing passenger satisfaction through efficient issue resolution.
- Oversaw security compliance, ensuring safety through thorough screenings and inspections.
- Managed flight schedules and communicated updates, optimizing operational efficiency.
- Processed reservations and baggage claims, aiding passengers in booking and rebooking.
- Coordinated baggage logistics with ramp agents, ensuring smooth storage and transport.
- Streamlined check-in and boarding processes, reducing passenger wait times and enhancing overall customer satisfaction for Frontier Airlines.
- Implemented rigorous security protocols, ensuring 100% compliance with safety regulations while maintaining efficient passenger flow.
- Orchestrated seamless communication between airline staff and ground crew, optimizing flight operations and minimizing delays.
PATIENT CARE TECHNICIAN
Fresenius Medical Center
10.2021 - 03.2022
- Delivered patient care, ensuring comfort and well-being during hospital stays.
- Administered medications, tracked patient progress, and communicated changes promptly.
- Collaborated on care plans, enhancing recovery and patient outcomes.
- Implemented education strategies, boosting dialysis understanding and adherence.
- Streamlined intake processes, reducing wait times and improving clinic efficiency.
- Partnered with healthcare team to create and execute personalized care plans, fostering positive patient outcomes and recovery progress.
- Meticulously documented patient treatments, medication administration, and health status changes, enabling informed clinical decision-making.
- Supported needs of + residents under long-term care.
PHARMACY CASHIER AND TECHNICIAN
Walmart
11.2019 - 09.2021
- Ensured medication availability through precise daily ordering and inventory management.
- Optimized inventory management, reducing waste and ensuring medication availability, while enhancing patient care through cost-effective generic alternatives.
- Meticulously processed prescriptions, maintained accurate records, and ensured proper storage of controlled substances, adhering to strict regulatory standards.
- Conducted comprehensive reviews of patient data and billing information, identifying and rectifying system-induced errors to ensure accuracy and compliance.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Education
BACHELOR OF SCIENCE - NURSING
Chamberlain College of Nursing
Las Vegas, NV07-2026
Skills
- Customer Service
- Inventory management
- Pharmacy Software
- Clinical documentation
- Quality assurance
- Health informatics
- Patient assessment
- Data entry
- Compounding medications
- Technical troubleshooting
- Communication skills
- Patient navigation
- Workflow management
- Telehealth services
- Health policy
- Healthcare technology
- Operational efficiency
- Intravenous admixture preparation
- Insurance reconciliation
- Drug utilization review
- FDA compliance
- Proper labeling
Certification
- First Aid/CPR Certified
- BASIC LIFE SUPPORT CERTIFIED
Timeline
REMOTE PHARMACY TECHNICIAN (Contract Ended)
United Healthcare
04.2024 - 11.2024
AIRPORT SALES & OPERATIONS LEAD AGENT
Worldwide Flight Services - Frontier Airlines Contract
06.2022 - 06.2023
PHARMACY TECHNICIAN
Walgreens Pharmacy
01.2022 - 10.2023
PATIENT CARE TECHNICIAN
Fresenius Medical Center
10.2021 - 03.2022
PHARMACY CASHIER AND TECHNICIAN
Walmart
11.2019 - 09.2021
BACHELOR OF SCIENCE - NURSING
Chamberlain College of Nursing
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