DOMINGA GARCIA

Financial Services. Credit and Debit Card, loyalty reward programs exclusively focused on banks and credit unions nationwide such as Master Card, American Express, Discover, VISA etc.

- Large call volume. Inbound and outbound phone calls and case management.

- Project work, advanced technical troubleshooting, research and analysis.

- Assisting customers with Troubleshooting.

• Provide phone, chat and email support for customers facing web and client-server application problems. Adhere to established quality standards.
• Off phone duties, chat support & email monitoring queues for active service requests.
• Required callbacks to assigned customers and following up with customers to provide assistance/resolutions to all issues/situations
• Proper call-flow and communication. Protecting the privacy of customers on every phone call, chat or email.
• Obtain customer information to effectively guide them to final resolution
• Handling inbound Reward order entry calls and/or inbound general inquiry and support calls in response to Reward Programs for credit and debit cards
• Clear and concise communication with customers by explaining procedures, answering questions, and providing information, escalating calls to appropriate departments for evaluation
• Manage high-volume customer inquiries while maintaining exceptional service standards
• Enhanced customer experience by providing clear solutions, maintaining consistent follow-through, and implementing effective resolution strategies
• Fostered positive customer relationships through active listening and detailed guidance, ensuring optimal resolution
• Ability to work independently and demonstrate sound judgment within established policies, guidelines and procedures.
• Excellent outstanding troubleshooting, problem solving, and communication skills are required.
• Strong ability to deal tactfully and effectively with customers and provide consistently great customer service.
• Customer Support experience, in a call center environment. Handling over 50-100 calls a day

Financial Services. Credit and Debit Card, loyalty reward programs exclusively focused on banks and credit unions nationwide such as Master Card, American Express, Discover, VISA etc.

- Large call volume. Inbound and outbound phone calls and case management.

- Project work, advanced technical troubleshooting, research and analysis.

- Assisting customers with Troubleshooting.

• Provide phone, chat and email support for customers facing web and client-server application problems. Adhere to established quality standards.
• Off phone duties, chat support & email monitoring queues for active service requests.
• Required callbacks to assigned customers and following up with customers to provide assistance/resolutions to all issues/situations
• Proper call-flow and communication. Protecting the privacy of customers on every phone call, chat or email.
• Obtain customer information to effectively guide them to final resolution
• Handling inbound Reward order entry calls and/or inbound general inquiry and support calls in response to Reward Programs for credit and debit cards
• Clear and concise communication with customers by explaining procedures, answering questions, and providing information, escalating calls to appropriate departments for evaluation
• Manage high-volume customer inquiries while maintaining exceptional service standards
• Enhanced customer experience by providing clear solutions, maintaining consistent follow-through, and implementing effective resolution strategies
• Fostered positive customer relationships through active listening and detailed guidance, ensuring optimal resolution
• Ability to work independently and demonstrate sound judgment within established policies, guidelines and procedures.
• Excellent outstanding troubleshooting, problem solving, and communication skills are required.
• Strong ability to deal tactfully and effectively with customers and provide consistently great customer service.
• Customer Support experience, in a call center environment. Handling over 50-100 calls a day