ROBYN GAINES
Miami,US
Summary
My objective is to secure a position with a company in which I can fully utilize the skills that I have while expanding my knowledge and training to help further advance my career and help the company reach and maintain success.
Overview
14
14
years of professional experience
Work History
Licensed Pharmacy Technician
Walgreens Customer Service Center
Miramar, Florida
05.2023 - Current
- Assist pharmacists with medication preparation, ensuring accuracy and regulatory compliance.
- Resolve customer inquiries efficiently, enhancing satisfaction and trust in pharmacy services.
- Maintain inventory levels, reducing shortages and optimizing stock management.
- Process insurance claims accurately, minimizing billing errors and improving reimbursement rates.
- Lead cross-functional team to streamline operations, achieving significant cost savings and efficiency.
- Optimized inventory management, reducing medication shortages and improving stock efficiency for enhanced patient care and operational effectiveness.
- Streamlined insurance claim processing, minimizing errors and boosting reimbursement rates, resulting in improved financial performance for the pharmacy.
- Analyze pharmacy operations to identify bottlenecks, implement data-driven solutions for enhanced efficiency and patient care quality.
Customer Service Agent
Inktel Contact Center Solutions
Miramar, FL
08.2022 - 01.2023
- Assist potential customers in understanding and purchasing products and/or services
- Assist customers in resolving potential product or service related issues
- Troubleshoot technical issues that are related to products and services
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
- Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
- Maintain required product and service knowledge to deliver best in class service
- When needed, serve as a knowledgeable, thoughtful sales consultant for customers
Quality Assurance
HGS Healthcare LLC
El Paso, TX
10.2021 - 05.2022
- Fixed identified issues to increase productivity and boost workflows
- Analyze and test different builds to identify, trace and help resolve bugs
- Created and achieved product quality objectives and met product specifications
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
Personal Assistant
Beauty By Victoria
Hollywood, FL
11.2018 - 10.2021
- Delivered packages to various residents in Miami-Dade County
- Maintain professionalism and courtesy with clientele
- Maintain business correspondence, schedule appointments, and booking travel arrangements
- Utilize social and marketing skills
Customer Service Associate
American Cleaners
Oklahoma City, OK
03.2013 - 07.2015
- Greet and Assist Customers
- Create/maintain displays for various products
- Assured lobby was clean and neat
- Maintained courteous and professional atmosphere with customers and employees
- Compiled customer feedback and worked with management to further the company
Personal Care Assistant
Oklahoma Heritage Home Care
Oklahoma City, OK
08.2011 - 01.2013
- Planned daily activities that encourage movement, stretching, and strength
- Help clients set and keep doctors appointments
- Provide or arrange transportation to appointments
- Make and serve meals
- Ensure clients take medication
- Serve as a companion for clients
Education
High School Diploma - undefined
American Worldwide Academy
Miami, FLSkills
- Customer Service (Experienced), Employee Management, Project Planning, Marketing, Communication (Experienced), Troubleshooting (Experienced), Quality Assurance (Experienced), Testing, Scheduling (Experienced), Social Media, Teamwork (Experienced), Problem Solving (Experienced), Critical Thinking (Experienced), Time Management (Experienced), Leadership (Experienced)
- HIPAA compliance
- FDA and HIPAA compliance
- Problem-solving skills
- Prescription filling
- Patient confidentiality
- Drug safety
- Confidentiality and HIPAA
Timeline
Licensed Pharmacy Technician
Walgreens Customer Service Center
05.2023 - Current
Customer Service Agent
Inktel Contact Center Solutions
08.2022 - 01.2023
Quality Assurance
HGS Healthcare LLC
10.2021 - 05.2022
Personal Assistant
Beauty By Victoria
11.2018 - 10.2021
Customer Service Associate
American Cleaners
03.2013 - 07.2015
Personal Care Assistant
Oklahoma Heritage Home Care
08.2011 - 01.2013
High School Diploma - undefined
American Worldwide Academy