Haley Johnson

Provided compassionate, client-centered support with daily living activities, assisted with medication management, and collaborated with healthcare professionals to implement individualized care plans. Monitored and documented client health changes while managing household tasks including cleaning, laundry, errands, and weekly grocery shopping.

Entered prescription information accurately into the CPR+ system while maintaining detailed, up-to-date patient records and ensuring strict adherence to HIPAA and all privacy regulations. Verified insurance benefits, secured authorizations, and collaborated with pharmacists and staff to streamline prescription fulfillment and resolve data entry or prescription-related issues. Provided excellent customer service and ensured timely, precise data entry to support overall workflow efficiency.

Operated robotic dispensing systems and automated medication cabinets with proficiency, troubleshooting technology issues to ensure a smooth and efficient workflow. Delivered prescriptions to discharging patients while working accurately under tight deadlines and consistently providing excellent customer service.

Explained insurance policies clearly to patients and processed claims with accuracy, handling documentation and resolving discrepancies with providers. Entered sensitive patient information into electronic systems with strict confidentiality while consistently delivering excellent customer service.

Assisted in prescription preparation and patient communication while managing inventory and organizing medication stock to ensure efficient operations. Provided reliable support during high call volumes, maintaining workflow continuity, and served as a designated hitter to support multiple roles as needed.