Alyssa "Nicole" Mustafa
Grants Pass,OR
Summary
Dedicated Family Time Coordinator with expertise in crisis intervention and social services navigation. Proven ability to conduct client assessments and develop tailored service plans that enhance family well-being.
Overview
9
9
years of professional experience
Work History
Family Time Coordinator
State Of Oregon, Department Of Human Services
Grants Pass, Oregon
06.2023 - Current
- Supported clients in navigating social services and community resources.
- Conducted assessments to identify client needs and develop service plans.
- Collaborated with multidisciplinary teams to coordinate client care and support.
- Maintained accurate client records and documentation according to legal requirements.
- Provided crisis intervention and emotional support during critical situations.
- Educated families about available resources and coping strategies for challenges faced.
- Maintained lists of resources helpful to clients.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Participated in professional development activities such as seminars, workshops, trainings.
- Developed workable solutions for recurring problems for individuals and families.
- Maintained accurate records of client progress and interactions according to agency standards.
- Collaborated with family members to provide comprehensive support services to clients.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Assessed safety risks for children living at home or in foster care settings.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Collaborated with community agencies to coordinate support services for families.
- Conducted home visits to evaluate living conditions and family dynamics.
- Educated families on available resources and support programs.
- Documented case notes and maintained accurate client records in database systems.
- Participated in training sessions to enhance knowledge of child welfare policies.
- Educated families about available resources that can assist them in meeting their goals while providing a safe environment for their children.
- Monitored court hearings and provided testimony regarding the best interests of the child.
- Assisted foster parents in understanding their roles and responsibilities while caring for children placed into their care.
- Identified potential barriers that may impede a family's ability to provide a safe environment for children living in their home.
- Coordinated transportation arrangements for clients who needed assistance getting to appointments or activities outside the home.
- Responded promptly and appropriately to emergency situations involving children at risk of harm due to abuse or neglect.
- Ensured compliance with state laws governing child welfare services through periodic reviews of casework practices.
- Performed routine follow-up visits with former clients after they have achieved permanency placement in order to monitor progress.
- Maintained up-to-date records of client progress and outcomes in accordance with agency guidelines.
- Participated in regular team meetings with colleagues to review cases and develop strategies for successful outcomes.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Executive Secretary
North Middle School
Grants Pass, Oregon
06.2021 - 06.2023
- Managed scheduling and organization of administrative meetings and events.
- Coordinated communication between staff, parents, and the school community.
- Maintained accurate student records and confidential information systems.
- Supported teachers with classroom materials and supply requests.
- Developed efficient filing systems to enhance document retrieval processes.
- Facilitated visitor check-in procedures to ensure school security protocols.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Responsible for maintaining confidential files pertaining to executive operations.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and comply with company policies and procedures.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Organized, scheduled and confirmed board and team meetings.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Prepared accounts payable paperwork necessary to process invoices.
- Created spreadsheets using Microsoft Excel to record data regarding departmental expenses and budgets.
- Assisted with special projects as needed; provided input on project plans when requested.
- Performed research on specific topics as requested by management personnel.
- Negotiated favorable terms and pricing agreements with vendors and providers for service at special events and meetings.
- Provided assistance in resolving customer complaints or inquiries in a timely manner.
- Reconciled financial statements submitted by subordinates; prepared monthly reports on discrepancies found.
- Developed a tracking system to monitor the progress of projects assigned to executives or departments.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Prepared invoices and drafted memos for executives.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
Attendance Supervisor
North Middle School
Grants Pass, Oregon
07.2016 - 06.2021
- Managed student behavior and maintained a positive learning atmosphere.
- Trained new staff on policies and procedures in the school setting.
- Collaborated with teachers to enhance educational practices and student engagement.
- Implemented safety protocols to ensure a secure environment for all.
- Conducted regular meetings to communicate updates and address concerns with staff.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on company policies and procedures.
- Streamlined workflow processes, reducing project completion times.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Collaborated with parents to discuss student performance and address concerns.
- Mentored new teachers by sharing best practices and resources.
- Maintained a positive classroom environment fostering respect and inclusivity.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Utilized technology-based learning tools to enhance classroom instruction.
Skills
- Social services navigation
- Resource coordination
- Case documentation
- Client assessments
- Administrative organization
- Staff collaboration
- Data management
- Conflict resolution
- Effective communication
- Time management
- Relationship building
- Recordkeeping
- Deadline management
- Accounts reconciliation
- Project management
- Writing requirements
- Event coordination
- Information collection
- Data entry
- Verbal and written communication
- Report writing
- Discretion and confidentiality
- Decision-making
- Clear communication
- Presenting ideas and plans
- Business administration
- Multitasking and organization
- Regulatory compliance
- Attention to detail
- Task prioritization
- Schedule coordination
- Problem-solving
- Team collaboration
- Document management
- Child safety evaluation
- Case management
- Problem solving
- Trauma-informed care
- Microsoft Office Suite
- Experience with at-risk youth
- Analytical thinking
- Written communication
- Teamwork
- Maintain case files
- Child development
- Problem-solving aptitude
- Client interviewing
- Foster care youth
- Self motivation
- Trauma informed care framework
- Human Services
Timeline
Family Time Coordinator
State Of Oregon, Department Of Human Services
06.2023 - Current
Executive Secretary
North Middle School
06.2021 - 06.2023
Attendance Supervisor
North Middle School
07.2016 - 06.2021