Alyssa Renee Montoya

• Performed venipunctures with precision and adherence to safety protocols.
• Maintained accurate patient records and ensured compliance with regulatory standards during specimen collection.
• Collaborated with healthcare professionals to optimize blood collection procedures and enhance patient experience.
• Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.

• Supervise daily youth program operations while ensuring adherence to safety regulations.
• Improve program retention rates through effective communication with parents and guardians.
• Implement training sessions for new staff hires to ensure knowledge of program policies.
• Foster a positive environment that supports youth development and engagement.

• Performed venipunctures and capillary punctures under supervision, ensuring patient comfort.
• Labeled and processed specimens following laboratory safety and compliance protocols.
• Gained experience in patient interaction, infection control, and medical documentation.
• Assisted in organizing patient records and reports to support clinical staff.

• Trained employees in customer service, safety, and operational procedures.

• Resolved customer concerns professionally while ensuring satisfaction.
• Managed employee performance, scheduling, and team leadership.