Alyssa Romero
Insurance Professional
Las Vegas,NV
Summary
Accomplished Property Adjuster with 10 years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in determining coverages, making complex claim decisions and writing estimates for commercial and homeowner properties.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Senior Property Claims Adjuster
The Hartford Insurance Group
12.2023 - Current
- Analyzed and investigated ISO and Inland Marine policies to determine coverages
- Estimated damages from various sources, including insured parties, third parties and external resources
- Negotiated settlements with attorneys, contractors and public adjusters. Collaborated with management on settlements beyond limits of $150,000.00
- Communicated effectively with all parties involved in the claims process and maintained a net promoter score of over 95%
- Utilized strong analytical skills to make informed decisions and recommendations on claims
Commercial Property Adjuster
The Hartford Insurance Group
06.2022 - Current
- Provided training and daily guidance to special resource groups of independent adjusters
- Completed Explore and PODERLift leadership programs Leadership program
- Mentored 5 colleagues from auto and personal property departments in commercial policies
- Completed inventory reviews and coaching sessions with adjusters in commercial department
- Assisted teammates with complex damage assessments
Independent Claims Adjuster
ASI, Farmers Insurance
09.2021 - 05.2022
- Completed coverage and damage investigations for first party property claims
Catastrophe Claim Adjuster
The Hartford Insurance Group
01.2020 - 08.2021
- Completed on site assessments for residential and commercial buildings affected by high volume storm losses
- Negotiated repair supplements submitted by third parties in order to come to an agreement on the scope of work
- Assisted in creating a training program for the virtual estimating team by collecting data regarding adjuster concerns with technology and forming a platform to assist
Virtual Property Claim Adjuster
The Hartford Insurance Group
11.2018 - 12.2019
- Utilized virtual software to prepare property estimates for residential and commercial buildings
- Managed claim processes that included mitigation and rebuild
- Created a training program for the personal lines department to assist in the movement from on-site to virtual handling
Field Claim Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
08.2017 - 11.2018
- Investigated and assessed damage to property and reviewed property damage estimates
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Managed the repair process for personal lines properties for weather, fire and water claims
Claim Adjuster
CSAA
01.2015 - 07.2016
- Managed approximately ninety claims for fire, personal property and water losses
- Conducted prompt and thorough investigations of homeowner, landlord and renter policies
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information for automobile collisions
- Trained other claims staff members on proper handling and evaluation of claims
Education
MBA And MIS Dual - Business Management And Computer Programming
University of Nevada Las Vegas
05.2022 - Current
Bachelor of Science - Business Management
Colorado State University - Pueblo
08.2011 - 05.2022
Timeline
Senior Property Claims Adjuster
The Hartford Insurance Group
12.2023 - Current
Commercial Property Adjuster
The Hartford Insurance Group
06.2022 - Current
MBA And MIS Dual - Business Management And Computer Programming
University of Nevada Las Vegas
05.2022 - Current
Independent Claims Adjuster
ASI, Farmers Insurance
09.2021 - 05.2022
Catastrophe Claim Adjuster
The Hartford Insurance Group
01.2020 - 08.2021
Virtual Property Claim Adjuster
The Hartford Insurance Group
11.2018 - 12.2019
Field Claim Adjuster
LIBERTY MUTUAL INSURANCE COMPANY
08.2017 - 11.2018
Claim Adjuster
CSAA
01.2015 - 07.2016
Bachelor of Science - Business Management
Colorado State University - Pueblo
08.2011 - 05.2022