Brandy Walker
Irving,Texas
Summary
Detailed-oriented professional offering experience as a property claims adjuster. Conducting thorough investigations, analyzing data and providing resolutions. Providing technical skills including Microsoft Office, Xactimate and Symbility. Strong customer service skills, fast learner and great team player.
Overview
12
12
years of professional experience
Work History
Senior Property Claims Adjuster
Openly Insurance
12.2023 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Managed Wind/Hail claims for Roofs
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Efficient in Xactimate and Symbility
Virtual Property Adjuster
Liberty Mutual
07.2021 - 11.2023
- Investigates claim damages and situation using internal and external resources
- Investigation steps include speaking with the insured or other involved parties such as contractors, requesting and receiving a field investigation report, research on past claim activity, research on external websites for CAT event confirmation, and engaging vendors for services, material supply and/or pricing
- Determines policy coverage through analyzing investigation data and policy terms, including whether claim will be approved or denied
- Notifies insured of coverage or any issues
- Establishes reserve levels at the beginning of handling a claim and adjusts as appropriate based on investigation findings
- Handles and owns claims submitted by independent adjusters, including making coverage and reserve decisions, and reviewing work for accuracy
- Maintains accurate and current communication with insured/claimant
- Determines and negotiates settlement amounts for damages claimed within assigned authority limits
- Makes recommendations to management for settlement amounts outside of authority limits
- Alerts underwriting, marketing and/or risk management regarding questionable risks encountered to ensure potential hazards are clearly documented
- Reviews recommendations for causation, approval / denial made by Independent Adjusters to determine whether to approve / deny the claim
- Approves recommendations for reserve and settlement/payment schedule amounts
- Performs other duties as assigned
Catastrophe Property Claims Adjuster
Allstate Insurance
08.2015 - 06.2021
- Uses high resolution photographs provided by virtual imagery and uses advance video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Conduct a detailed review of the property and write an estimate to capture the extent of damages
- Review policies and investigate coverage decisions that apply to the policy
- Communicate with customers and help them through their claim process in a fast, fair and easy manner
- Negotiate claim settlements with customers in accordance with business unit standard methodologies
- Use data and analytics to tell a story and influence decision making
- Review, evaluate and submit potential underwriting referral actions
- Team Lead in Catastrophe Response Team deployments for Hurricane and Catastrophic events
Customer Service Representative
Capital One Bank
09.2012 - 06.2015
- Take incoming calls in a high call volume environment
- Assist Customer with online issues and log ins
- Assist peers with questions in a training environment
- Took escalated calls from upset customers and deescalated high stressful situations
- Reviewed bank accounts, made stop payments on checks and reviewed QuickBooks accounts
Education
Associate of Arts - General Studies
Northlake Community College
Irving, TXHigh School Diploma - Basic Studies
MacArthur High School
Irving, Texas06.2005
Skills
- Strong communication skills
- Ability to learn fast and proficient
- Team Development
- Conflict resolution techniques
- Training and mentoring
- Property damage assessment
- Professional networking
Timeline
Senior Property Claims Adjuster
Openly Insurance
12.2023 - Current
Virtual Property Adjuster
Liberty Mutual
07.2021 - 11.2023
Catastrophe Property Claims Adjuster
Allstate Insurance
08.2015 - 06.2021
Customer Service Representative
Capital One Bank
09.2012 - 06.2015
Associate of Arts - General Studies
Northlake Community College
High School Diploma - Basic Studies
MacArthur High School
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