Tracy Campbell
Poplar Bluff,MO
Summary
Senior Property Claims Adjuster experienced in claims evaluation, negotiation, and team collaboration. Led virtual and field adjusting processes, ensuring accuracy in property assessments and maintaining compliance with regulations. Focused on driving efficiency and building customer trust through effective claims handling and management.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Senior Property Claims Adjuster
Farmers Insurance
09.2024 - Current
- Evaluated property damage claims for accuracy and compliance with company guidelines.
- Negotiating and Settling claims
- Documented claim activities and findings in the claims management system.
- Negotiated settlements with clients based on policy coverage and damage assessments.
- Conducted estimating for repair costs
- Collaborated with contractors to assess repair estimates and necessary services.
- Gathered detailed information from policyholders and clarified claim specifics to facilitate accurate claim evaluations.
- Reviewed legal documents related to complex claims for compliance and accuracy.
- Maintained comprehensive and accurate records of all claim activities, supporting compliance and efficiency.
- Delivered exceptional customer service to clients, ensuring clarity and satisfaction throughout the claims process.
- Xactimate level 2 certified
- Policy interpretation
Property Claims Adjuster
Missouri Farm Bureau
Poplar Bluff, MO
05.2021 - 09.2024
- Met with clients to assess damages and estimate repairs while addressing policy-related questions to ensure understanding.
- Inspected properties to assess damages and determine claim validity.
- Meet with clients to assess damages, estimate repairs, answer questions about policies.
- Collaborated with policyholders to gather necessary documentation and information.
- Coordinated with contractors to secure accurate repair estimates, facilitating timely claims processing.
- Coordinated with contractors to obtain repair estimates for damaged properties.
- Updated customers on claims status and resolved inquiries via phone or email, enhancing client communication and support.
- Adhered to company policies and procedures when handling claims.
- Trained new adjusters on best practices and procedures for claim assessments.
Butler County Health Educator
Butler County Health Department
02.2019 - 05.2021
- Provided health education programs to community members.
- Facilitated childcare training sessions to enhance caregiver skills and knowledge.
- Served as county liaison to facilitate public information sharing.
- Taught health and nutrition classes to promote community wellness and healthy lifestyle choices.
- Compiled and submitted reports for grants and service logs to ensure compliance with Department of Health and Senior Services requirements.
Program Manager, Nutrition Education Program
University of Missouri
01.2017 - 02.2019
- Curriculum development and implementation.
- Conduct training sessions for Nutrition Educators on approved curricula. the Nutrition Educators the approved curriculums and CEUs for in-services.
- Managed employees, observing and evaluating performance to ensure program alignment.
- Train, coach, and develop team members.
- Coordinated staff schedules to ensure adequate coverage.
- Attended campus conferences quarterly and conducted monthly in-service trainings to enhance staff development.
- Managed comprehensive program operations to ensure effective delivery.
- Train/teach the Nutrition Educators the approved curriculums and CEUs for in-services.
Director of Nutrition
OPAA Food Management
06.2011 - 01.2017
- Recruited, hired, and retained high-performing teams to enhance operational effectiveness.
- Managed human resources and provided nutrition education related to gardening and hydroponics.
- Developed and maintained strong relationships with school district administration and staff to support program initiatives.
- Train, coach, and develop team members.
- Managed purchasing, inventory, and cost control to optimize resource allocation and food service quality.
- Supervise production and service and special events.
- Ensured compliance with federal, state, and local regulations to maintain operational standards.
- Compliance with federal, state and local regulations.
Education
BACHELORS - EDUCATIONAL STUDIES
UNIVERSITY OF MISSOURI
Columbia , MO 01.2016 - 12.2018
ASSOCIATE OF ARTS - General Education
THREE RIVERS COLLEGE
Skills
- Claim handling
- Property assessment
- Catastrophe claim handling and deployment
- Field adjusting
- Virtual claim handling
- Policy interpretation
- Xactimate level 2
- Xactimate proficiency
- Property assessment
- Negotiating
- Customer Service
- Claims investigation
- Project management
- Effective communication
- Strong analytical mind
- Problem solving
- Team collaboration
- Conflict resolution
- Staff development
- Microsoft Office
- Project management
Personal Information
Authorized To Work: US
Timeline
Senior Property Claims Adjuster
Farmers Insurance
09.2024 - Current
Property Claims Adjuster
Missouri Farm Bureau
05.2021 - 09.2024
Butler County Health Educator
Butler County Health Department
02.2019 - 05.2021
Program Manager, Nutrition Education Program
University of Missouri
01.2017 - 02.2019
BACHELORS - EDUCATIONAL STUDIES
UNIVERSITY OF MISSOURI
01.2016 - 12.2018
Director of Nutrition
OPAA Food Management
06.2011 - 01.2017
ASSOCIATE OF ARTS - General Education
THREE RIVERS COLLEGE