LYONNE RICHARDSON
Richmond
Summary
Seasoned Senior Property Claims Adjuster with comprehensive background in property and casualty insurance. Known for delivering high quality customer service while ensuring compliance with policy and procedure standards. Previous work has resulted in streamlined processes, improved client satisfaction, and enhanced team efficiency.
Overview
12
12
years of professional experience
Work History
Senior Property Claims Adjuster
USAA
San Antonio
10.2023 - Current
- Investigated and evaluated property damage claims, determining coverage and extent of loss.
- Stayed abreast of new technology used in the field such as drones for aerial surveys or virtual reality tours.
- Provided detailed estimates of repair costs to clients and insurers.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Desk Adjuster Supervisor
Brush Country Claims
02.2020 - 06.2023
- Highly experienced using Xctimate
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Input claim information and payments into company database.
Senior Operations Manager
Reef Technology
Houston
01.2016 - 01.2020
- Processing client and vendor invoices
- Providing monthly P&L's and detailed data reports
- Created and managed budgets for operational departments and monitored progress against goals.
Supervisor
Shadow Hawk Country Club
Richmond
01.2015 - 01.2016
- Overseeing crew (15-20) employees, maintaining shop aesthetic and customer equipment needs
- Member scheduling
- Inventory management and ordering
- Billing
Plant Operator
Horizon Mud Company
Madisonville
01.2014 - 01.2015
- Manufactured and regulated oil-based mud
- Load/unload diesel, calcium chloride, and other chemicals
- Shipped and received oil based mud
Loss Mitigation Specialist
Stewart Title
Houston
01.2013 - 01.2014
- High volume call center phone rep
- Data Entry and Short Sales
- Managed Proprietary modification guidelines or foreclosure determination
Education
College -
William Carey University
01.2013
College -
Baton Rouge Community College
01.2012
College -
Lone Star Kingwood
01.2011
College -
Richland College
01.2010
High School -
George Bush High School
01.2009
Skills
- Advanced understanding of project needs
- Directing and overseeing a crew
- Employee development
- Written communication skills
- Water Mitigation estimating
- Large and complex losses handling
- Fire Loss handling
- Condominium claim handling
- Burglary and theft claim handling
- Attorney claim Handling
- Public adjuster claim handling
Timeline
Senior Property Claims Adjuster
USAA
10.2023 - Current
Desk Adjuster Supervisor
Brush Country Claims
02.2020 - 06.2023
Senior Operations Manager
Reef Technology
01.2016 - 01.2020
Supervisor
Shadow Hawk Country Club
01.2015 - 01.2016
Plant Operator
Horizon Mud Company
01.2014 - 01.2015
Loss Mitigation Specialist
Stewart Title
01.2013 - 01.2014
College -
William Carey University
College -
Baton Rouge Community College
College -
Lone Star Kingwood
College -
Richland College
High School -
George Bush High School