LYONNE RICHARDSON
Richmond
Summary
Detailed oriented and highly experienced property insurance adjuster with 5+ years of expertise in property claims evaluation, damage assessment, and settlement negotiation. Proven ability to manage high volume caseloads efficiently while maintaining exceptional accuracy and customer service satisfaction. Skilled in interpreting policy coverage, conducting thorough on site and virtual inspections and collaborating with contractors, legal teams and policy holders. Adept at using industry- standard software such as Xactimate/ xactanalysis, symbility/ corelogic and delivering fair, timely and compliant claim resolutions.
Overview
11
11
years of professional experience
Work History
Senior Property Claims Adjuster
USAA
10.2023 - Current
- Investigate and evaluate property damage claims, determining coverage and extent of loss.
- Continuing education in new technology used in the field such as drones for aerial surveys or virtual reality tours
- Provided detailed estimates of repair costs to clients and insurers
- loss coverage explanation, policy holder assistance with itemizing damages, and alternative living arrangements coordination
- water, fire loss, wind and hail, exterior, condo,and loss assessment claims
- Vandalism and theft claims
Desk Adjuster Supervisor
Brush Country Claims
02.2020 - 06.2023
- Conducted supplement investigation evaluation, documentation, and reports to facilitate smooth resolutions
- Investigated properties, classified damages, and created estimates outlining repair costs
- Reviewed policies to determine appropriate levels of coverage and assist with approvals or denial decisions
- Input claim information and payments into the company database
- Specialized in estimating and handling complex supplements
Senior Operations Manager
Reef Technology
01.2016 - 01.2020
- Processing client and vendor invoices
- Created and managed weekly schedules of 75 employees
- Provided monthly P&L's and detailed data reports
- Created and managed budgets for operational departments and monitored progress against goals
- Increased revenue
Supervisor
Shadow Hawk Country Club
01.2014 - 01.2016
- Supervised crew of 20 employees
- Maintaining shop aesthetic and customer equipment needs
- Inventory management
- Billing
Education
College -
William Carey University
College - undefined
Baton Rouge Community College
College - undefined
Lone Star Kingwood
College - undefined
Richland College
Skills
- Project management
- Employee development
- Client relations
- Effective time management
- Excellent communication skills
- Proficient in microsoft word, excel, quick books
Timeline
Senior Property Claims Adjuster
USAA
10.2023 - Current
Desk Adjuster Supervisor
Brush Country Claims
02.2020 - 06.2023
Senior Operations Manager
Reef Technology
01.2016 - 01.2020
Supervisor
Shadow Hawk Country Club
01.2014 - 01.2016
College - undefined
Baton Rouge Community College
College - undefined
Lone Star Kingwood
College - undefined
Richland College
College -
William Carey University
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