Maxwell Brown
Daphne,AL
Summary
Seasoned Property Claims Professional specializing in catastrophe adjusting and claims management. Expertise in investigating complex losses, evaluating damages, interpreting policy coverage, and negotiating settlements. Effectively manages high-volume claims, ensuring compliance with guidelines while delivering quality outcomes and fostering strong communication with policyholders and contractors.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Property Claims Adjuster
USAA
09.2021 - Current
- Manage a high-volume inventory of residential property claims, specializing in plumbing-related water losses, damage evaluation, and coverage determination.
- Conduct thorough investigations to determine the cause of loss, the scope of damage, the policy applicability, and the appropriate claim resolution.
- Analyze policy language, endorsements, exclusions, and limitations to make accurate, well-supported coverage decisions.
- Prepare and review detailed Xactimate repair estimates, ensuring accuracy, appropriate repair methods, and compliance with estimating guidelines.
- Evaluated mitigation and reconstruction estimates, supporting documentation, invoices, and supplemental requests to authorize appropriate claim payments.
- Maintained accurate claim documentation while managing workloads independently, prioritizing deadlines, and communicating claim decisions and next steps to policyholders and contractors.
Inside Property Adjuster
Pilot Catastrophe
Mobile, AL
06.2019 - 09.2021
- Investigated and adjusted residential property claims resulting from catastrophic weather events, including evaluating damages, determining scope of loss, and documenting findings.
- Conducted property inspections and assessed structural and interior damage, determining extent of loss and necessary repair requirements to support effective claim resolutions.
- Prepared detailed property damage estimates using industry-standard estimating practices to support accurate and fair claim settlements.
- Evaluated policy coverage and reviewed applicable provisions, communicating coverage decisions and settlement recommendations to ensure transparency and client understanding.
- Managed a high-volume inventory of catastrophe claims while meeting strict deadlines, maintaining accurate documentation, and ensuring timely claim resolution.
- Coordinated with policyholders, contractors, and vendors to resolve discrepancies and address questions, facilitating timely and fair claim settlements.
BOOKSTORE ASSOCIATE
Columbia Southern University
Orange Beach, AL
01.2017 - 06.2019
- Processed and packaged student book orders for timely shipment.
- Restocked shelves and managed excess inventory to maintain product availability.
- Sorted and distributed mail and packages to ensure timely delivery.
- Compiled and communicated key data to executives using Microsoft Excel for informed decision-making.
MACHINE OPERATOR
Bay Wood Products
Robertsdale, AL
01.2014 - 01.2017
- Operated and maintained the GBN Excalibur pallet nailing machine, ensuring efficiency and quality.
- Repaired pallets and led monthly maintenance, enhancing equipment performance and reliability.
- Trained new employees on machine operation and safety procedures, which improved team adherence to safety standards.
- Managed inventory by ordering and maintaining departmental supplies, ensuring uninterrupted production operations.
Education
WALDORF UNIVERSITY
Orange Beach, AlabamaROBERTSDALE HIGH SCHOOL
Robertsdale, AlabamaSkills
- Critical Thinking and Problem-Solving
- Analytical and Decision-Making Skills
- Time Management and Prioritization
- Written and Verbal Communication
- Conflict Resolution and Negotiation
- Independent Judgment and Accountability
- Organization and Multitasking
- Attention to Detail
- Customer Relationship Management
- Adaptability and Resilience
- Workload and Performance Management
- Process Improvement and Efficiency
Certification
Level 2 Haag Certified, Association Texas Insurance Adjuster License No: 2768314
Timeline
Senior Property Claims Adjuster
USAA
09.2021 - Current
Inside Property Adjuster
Pilot Catastrophe
06.2019 - 09.2021
BOOKSTORE ASSOCIATE
Columbia Southern University
01.2017 - 06.2019
MACHINE OPERATOR
Bay Wood Products
01.2014 - 01.2017
WALDORF UNIVERSITY
ROBERTSDALE HIGH SCHOOL