Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic
Alyssia Byrd

Alyssia Byrd

Riverview,FL

Summary

Business Student looking to utilize and apply my education in a Management position. Extremely Result-driven, known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Door Sales

The Ritz Ybor
Tampa, FL
10.2017 - Current
  • Provided exceptional customer service by greeting and assisting guests at the door
  • Maintaining accurate ticket sales along with table records and providing reports to management
  • Effectively communicate with customers to promote ticket sales and upcoming events
  • Manage the ticketing process and ensure smooth entry for guests
  • Assist with training and onboarding new door sales employees to ensure they are fully equipped to provide exceptional customer service and promote ticket sales effectively

Customer Service Representative and Dispatcher

DeliverLogic
Tampa, FL
02.2020 - 06.2024
  • Manage and resolve customer complaints and concerns in a timely and efficient manner to ensure customer satisfaction and maintain positive customer relationships
  • Optimize delivery routes to minimize driving time and fuel consumption for delivery drivers
  • Train new hires on company policies, procedures, and systems to ensure a smooth onboarding process and efficient performance in the Customer Service Representative and Dispatcher role
  • Develop and maintain a training program for new hires to ensure consistent and effective onboarding
  • Coordinate with restaurants and delivery drivers to ensure accurate and timely delivery of orders
  • Assisted in the set up of POS integrations at all partnered restaurant's request

Service Bartender/Hostess/ Expo/Cook

The Original Crabby Bills
Indian Rocks Beach, FL
10.2016 - 12.2019
  • Maintain a clean and organized work area to ensure a safe and efficient work environment
  • Implement strict food safety and hygiene procedures to ensure the health and safety of customers and staff members
  • Monitor inventory levels and notify management when supplies need to be reordered
  • Demonstrate excellent communication and interpersonal skills to effectively interact with customers and provide exceptional service
  • Memorized all menu items and specialty drink ingredients to properly prepare

Education

Bachelor of Science - Business Administration

St. Petersburg College
St. Petersburg, FL
05-2025

Associate of Arts - Business Administration

St. Petersburg College
St. Petersburg, FL
12.2020

Diploma -

Seminole High School
Seminole, FL
05.2017

Skills

  • Adaptability
  • Teamwork
  • Leadership
  • Planning and coordination
  • Risk management
  • Business development

Certification

  • Fundamentals of Written Communication

References

References available upon request.

Timeline

Customer Service Representative and Dispatcher

DeliverLogic
02.2020 - 06.2024

Door Sales

The Ritz Ybor
10.2017 - Current

Service Bartender/Hostess/ Expo/Cook

The Original Crabby Bills
10.2016 - 12.2019

Bachelor of Science - Business Administration

St. Petersburg College

Associate of Arts - Business Administration

St. Petersburg College

Diploma -

Seminole High School
Alyssia Byrd