Alyssia Wright
Olive Branch,MS
Summary
Dedicated to delivering exceptional customer service, actively training and managing the branch tell staff to ensure they provide exemplary service. Expertise in performing various banking transactions, addressing both current and potential customer inquiries, and fostering strong bank relationships. Focus on accuracy, maintaining and balancing the cash drawer, handling deposits, processing payments, and managing customer funds. Excel in expanding bank relationships by making appropriate referrals for mortgage and commercial lending. Problem-solving skills and attention to detail enable effective account research. Committed to compliance with bank procedures and regulatory guidelines, consistently following operational and security protocols. Also responsible for essential clerical duties such as answering phones, maintaining accurate records, and handling administrative tasks like faxing, copying, and filing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CSR, Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Develops, analyzes and evaluate information involving the research of records and the nature of each inquiry including circumstances of each individual or fulfillment regulatory requirements .
- Explain what future actions are necessary to achieve voluntary compliance by computing and advising on tax liability and probable assessment of taxes.
Dispatcher/Office Administrator
Expeditors
01.2022 - 09.2022
- Coordinated phone communications to support customer needs.
- Oversaw field technicians' progress in meeting their schedules.
- Optimized routing of manpower and resources using emails and text messages.
- Ensured completion of open tickets by coordinating with relevant parties and maintaining accurate documentation.
- Ensured system updates reflect passed inspections accurately.
- Monitored information via Excel Spreadsheets.
Operations Supervisor
JCPenney
05.2021 - 01.2022
- Supervised and engaged Operations associates to enhance team performance.
- Handled latest merchandise and resolved customer concerns professionally.
- Directed RFID processes and conducted system uploads to ensure precise updates to the stock ledger.
- Supervises pricing and signing team engagement within the store.
- Oversaw facility equipment maintenance and efficient support process execution.
- Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
- Provided coaching during critical moments and addressed performance issues.
- Optimized profit margins, enhanced productivity rates with consistent attendance.
Bank Teller/ Deposit Operations Specialist
FIRST ALLIANCE BANK
10.2017 - 04.2021
- Manage cash exchanges occurring within the bank.
- Ensured the accuracy of each transaction’s details.
- Recorded financial information with precision in system software.
- Performed balancing of currency along with validation of deposit slips and issuance of negotiable instruments such as promissory notes and traveler's checks.
- Executed evening financial audits accurately.
- Monitored and ensured adequate cash levels in ATMs.
- Compiled detailed reports for submission to bank manager.
- Guided clients through intricate financial processes efficiently.
- Ensured safety of bank and client assets through strict compliance with corporate protocols.
- Expanded customer base and opened accounts by marketing services and increasing business referrals like mortgages, insurances, loans.
- Facilitated educational programs for onboarding staff.
- Collaborated with cross-functional bank staff such as tellers, cashiers, and external partners.
- Maintain strong client connections.
- Verified deposits against account balances and confirmed authenticity of customer signatures.
- Assisted in processing domestic and international outgoing wires, as well as incoming wires.
- Ensured accuracy of all transactions through diligent processing and balancing.
- Intercepted fraud attempts on high-value accounts.
Administrative/Customer Service Representative
FedEx Forum
02.2016 - 09.2017
- Facilitated initial interactions with customers.
- Resolved customer issues regarding orders and services.
- Maintained stellar company reputation by delivering exceptional customer service.
- Managed daily customer correspondence across various platforms.
- Handled order processing and directed special requests to appropriate departments.
- Executed transaction processes accurately.
- Managed daily cash deposits.
- Investigated and addressed customer discrepancies.
- Diagnosed and addressed system malfunctions for improved functionality.
- Collaborated with CSRs and other departments to identify solutions.
Dental Administrative Assistant
Williams Stephen S DDS
02.2013 - 01.2016
- Aim for outstanding patient experiences through precise appointment coordination.
- Coordinated and tracked schedules across multiple service providers.
- Adjusted appointments seamlessly, maintaining an optimal schedule.
- Utilized expertise in dental care techniques to streamline appointment bookings.
- Ensured accuracy and currency of client dental files.
- Documented essential payment and coverage data from patients efficiently.
- Perform preauthorization's as needed and patient follow-up.
- Checked if patient required an MD consult and processed it before next appointment.
- Scan patient forms into dental software and manage document center.
- Secured pertinent financial and medical information, including HIPAA documentation.
- Facilitated patient check-in and check-out processes efficiently.
- Managed follow-up calls for various needs like emergencies and records.
Front Desk Manager
Hampton Inn
05.2010 - 02.2013
- Handled telephone communications efficiently.
- Assigned incoming calls to designated personnel.
- Responded to customer queries about company services and policies.
- Provided a friendly reception and addressed visitor needs promptly.
- Contacted individuals awaiting visitors and arranged meeting rooms.
- Scheduled meetings with streamlined efficiency.
- Organized refreshments, including brewing coffee.
- Maintained cleanliness of the reception space.
- Managed incoming and outgoing office mail.
- Managed office operations.
- Managed inbound communications for sick leave notifications.
- Compiled essential information from individuals for insurance purposes.
- Provide job applications to candidates.
Receptionist
QFC Transport
04.2008 - 04.2010
- Managed front office reception and administrative tasks efficiently.
- Oversaw travel arrangements for senior management.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Education
Associate's - Business Administration
Northwest Community College
Southaven, MS09.2016
Certification - Esthetics
Gould's Academy
Memphis, TN01.2015
High school diploma -
Desoto Central High School
Southaven, MS05.2010
Skills
- Customer focus
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Listening and comprehension
- Data entry efficiency
- Cash handling expertise
- Sales and Cross-selling
- Desktop technical support
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Hardware installation
Certification
- Esthetician License, Present, A licensed skin care professional who provides facials, hair removal and other treatments to help maintain clients' personal appearance. 6 years of industry experience and proficient in performing all applicable treatments.
- TIPS Certified, 05/22, 05/25, TIPS training is a self-paced, innovative approach to responsible alcohol training. The course allows participants to obtain the training anywhere, anytime.
- TABC Certified, 02/10, 02/20, Bartender, Bar manager and Mixologist of 12 years.
- Food Handler Certification, Present
Assessments
- Customer Focus & Orientation, Highly Proficient, 10/19, Responding to customer situations with sensitivity.
- Reliability, Highly Proficient, 10/19, Measures a candidate's tendency to be dependable and come to work.
- Verbal Communication, Highly Proficient, 07/19, Speaking clearly, correctly, and concisely.
- Reliability, Highly Proficient, 07/19, Tendency to be dependable and come to work.
- Sales: Influence & Negotiation, Proficient, 12/19, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Cashier Skills, Proficient, 07/20, Counting cash, processing transactions, following written procedures, and attending to details.
- Retail Customer Service, Expert, 07/20, Comprehending and responding to retail customer needs.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Deposit Operations Specialist
Timeline
CSR, Customer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
Dispatcher/Office Administrator
Expeditors
01.2022 - 09.2022
Operations Supervisor
JCPenney
05.2021 - 01.2022
Bank Teller/ Deposit Operations Specialist
FIRST ALLIANCE BANK
10.2017 - 04.2021
Administrative/Customer Service Representative
FedEx Forum
02.2016 - 09.2017
Dental Administrative Assistant
Williams Stephen S DDS
02.2013 - 01.2016
Front Desk Manager
Hampton Inn
05.2010 - 02.2013
Receptionist
QFC Transport
04.2008 - 04.2010
Certification - Esthetics
Gould's Academy
High school diploma -
Desoto Central High School
Associate's - Business Administration
Northwest Community College