Alyvia Hankins
O'Fallon,MO
Summary
Proven track record at McAllister's Deli, enhancing dining experiences through expert order accuracy and exceptional guest relations. Skilled in cash handling and conflict resolution, I boosted revenue with strategic upselling. Adept at fostering teamwork, I mentored staff, achieving a significant increase in customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Front of House Worker
McAllister's Deli
O'Fallon, MO
03.2022 - Current
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Boosted restaurant revenue with upselling techniques, promoting specials, and recommending popular menu items.
- Maximized table turnover rates by promptly clearing tables after guests departed while maintaining a high level of cleanliness standards within the dining area.
- Handled guest complaints professionally, resolving issues swiftly to maintain customer satisfaction levels.
- Supported staff training initiatives, mentoring new hires on company policies, procedures, and best practices.
- Managed cash transactions effectively, balancing daily sales reports accurately at the end of each shift.
- Ensured compliance with health and safety regulations by consistently monitoring the cleanliness of the front-of-house area.
- Contributed to positive team dynamics by working collaboratively with fellow staff members to ensure seamless service delivery.
- Improved overall dining experience by attentively addressing guests'' needs throughout their visit.
- Maintained a welcoming atmosphere by greeting guests promptly and offering assistance with seating arrangements.
- Streamlined order processing for increased efficiency by quickly and accurately entering orders into the POS system.
- Facilitated smooth communication between kitchen staff and servers to expedite food preparation and delivery times.
- Accommodated any dietary restrictions or special requests made by patrons through effective communication with kitchen staff.
- Developed rapport with regular customers, fostering strong relationships that encouraged repeat business.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean and organized front-of-house area.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
Fort Zumwalt West High School
O'Fallon, MO05.2024
Skills
- Phone Etiquette
- Cash handling proficiency
- Order taking accuracy
- Guest Relations
- Professional Appearance
- Food safety understanding
- Upselling strategies
- Greeting guests
- Team Collaboration
- Money Handling
- Order Taking
- Training and mentoring
- Complaint Handling
- Payment Processing
- Building rapport
- Allergy awareness
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Cleaning and organization
- Attention to Detail
- Multitasking and Organization
- Cleaning and sanitizing
- Collaboration and Teamwork
- Cleaning and sanitation
- Cleaning
- Critical Thinking
- Adaptability and Flexibility
- Food Safety
- Decision-Making
- Cash Handling
- Dependable and Cooperative
- Food Preparation
- Safe Food Handling
- Packaging and Labeling
- Stocking and Replenishing
- Handling Complaints
- Cash Register Operation
- Cash Register Operations
- Food and Beverage Service
- Customer Transactions
- Resolving Complaints
- Concise time management
- Foodservice
- Training and Motivation
- Opening and closing procedures
- Menu Memorization
- Issue Resolution
- Food Running
- Sales and Promotions
- Cash Drawer Operations
- Managing Orders and Deliveries
- Phone orders
- Supply Restocking
- POS System Operation
- Basic Math
- POS Systems
- Inventory
Timeline
Front of House Worker
McAllister's Deli
03.2022 - Current
Fort Zumwalt West High School