Alyvia Walker
Atlanta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/ Toyota Production Team Member
Toyota (TMMK)
06.2023 - Current
- Respond to customer inquiries via phone, email, chat, or in-person
- Troubleshoot and resolve customer complaints and issues in a timely manner.
- Process customer orders, changes, and cancellations.
- Maintain up-to-date knowledge of products, services, promotions, and policies
- Prepare daily, weekly, or monthly reports on customer service metrics (e.g., call volume, resolution time).
- Performed pre-operation inspections to ensure machines were ready for use.
- Inspected finished goods for defects or discrepancies prior to shipping.
- Recorded daily activities in logbooks and completed other paperwork as required.
- Participated in team meetings and training sessions concerning new processes or techniques.
- Monitored inventory levels and ordered additional supplies as needed.
Medical Coder
Evolent Health
01.2022 - 05.2024
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
Athlete
Nike
09.2020 - 07.2023
- Provided excellent customer service when needed
- Provided customer service regarding payment processing issues.
- Confidentiality of Nike products
- Communicated with a diverse group of fellow athletes, coaches, and game officials to maintain positivity and good sportsmanship.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Improved form and techniques through targeted training and observation.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
- Exercised strong leadership skills and practiced self-discipline on and off field.
- Created strategies for improving customer service operations.
Concrete Finisher/Laborer
Walker Concrete Construction
03.2016 - 10.2023
- Proficient ability to operate heavy equipment- forklift, Georgia Buggy, Bobcat, Backhoe
- Extensive knowledge of concrete work from driveways, to sidewalks, to curbs
- Extensive knowledge of tools and concrete terminology
- Proficient ability to float, skreed, rake, edge, broom (lay and finish concrete)
- Great time management
- Reliable
Child Care Provider
Satterly Family
06.2015 - Current
- Nurture a two-year-old
- Cook, clean, and provide entertainment for the child
- Clean the house to its standards
Preschool Assistant Teacher
Sacred Heart Preschool
08.2018 - 08.2020
- Assisted in providing a safe and secure environment for children ages 1-6
- Cleaned and sanitized buildings and equipment
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Collaborated with members and created lesson intensive lesson plans
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Established positive relationships with parents and guardians by regularly communicating student progress.
Production Assistant
Top Chef
06.2018 - 06.2018
- Company Overview: Mission Productions
- Company Overview: Mission Productions
- Helping prepare the set with lights, props, equipment etc.
- Assisting costume designers, directors, camera men and other crew members
- Printing and distributing daily paperwork (e.g. scripts, call sheets)
- Mission Productions
Crew Member
McDonalds
08.2016 - 12.2016
- Cashier, Stock merchandise
- Clean the workplace
- Make and deliver food orders
- Provide great customer service
Education
Bachelor of Science - Psychology
University of Louisville
Louisville, KY12.2026
High School - undefined
Danville High School
05.2017
Skills
- Verbal and written communication
- Excellent attention to detail
- CRM/EHR software expertise
- Data processing and entry
- Certified CPR/AED professional
- Effective time management
- Proficient computer skills
- Conflict resolution strategies
- Keen observational skills
- Dependable and well organized
- Works Well Under Pressure
- Active listening
- Memory retention
- CPR and first aid
- Critical thinking
- Decision-making
LANGUAGES
Proficient Limited Spanish
Awards
High School Varsity Basketball, 2010-2017, High School Varsity Soccer, 2013-2017, GSP Scholar, Summer of 2016, AP Spanish IV Award, 2015-2016 School Year, Woodford Scholar-UofL, Spring 2017, Dean’s List UofL, Spring 2018-Spring 2018
Timeline
Customer Service Representative/ Toyota Production Team Member
Toyota (TMMK)
06.2023 - Current
Medical Coder
Evolent Health
01.2022 - 05.2024
Athlete
Nike
09.2020 - 07.2023
Preschool Assistant Teacher
Sacred Heart Preschool
08.2018 - 08.2020
Production Assistant
Top Chef
06.2018 - 06.2018
Crew Member
McDonalds
08.2016 - 12.2016
Concrete Finisher/Laborer
Walker Concrete Construction
03.2016 - 10.2023
Child Care Provider
Satterly Family
06.2015 - Current
Bachelor of Science - Psychology
University of Louisville
High School - undefined
Danville High School
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