Amber Dickey
Tallahassee,FL
Summary
An organized and efficient professional with years of experience in data organization, proofreading, and processing. Multi-talented in smoothly handling administration support tasks. A team player that works to support group efforts to meet critical deadlines.
Motivated and committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
12
12
years of professional experience
Work History
Team Member/Customer Service Representative
Dunkin’ Donuts
11.2023 - Current
- Greets and serves guests, operates a POS system by taking orders and collecting payment.
- Cleans and prepares cooking and preparation areas.
- Complete daily inventory spreadsheets while accounting for food quality, quantity, and products.
- Efficiently preparing and packaging customer orders to their satisfaction.
- Operate and maintain coffee and sandwich equipment.
Print Operator II
Exela Technologies
10.2024 - 04.2025
- Load cut sheet (reams) of paper and/or pre-printed forms into printing equipment.
- Operate multiple printers concurrently, ensuring adherence to customer satisfaction.
- Troubleshoot and resolve material jams and other obstacles promptly to minimize downtime.
- Perform frequent quality checks during the printing process to ensure customer satisfaction.
- Complete all job tracking paperwork and/or input work data into systems accurately.
- Follow and implement security, privacy policies, standards, and guidelines to protect company and customer information.
Mail Insert Operator
CSG International
04.2018 - 05.2023
- Set up, operate, maintain and troubleshoot mail sorting machines and other sorting equipment. Such as EPIC & MPS Machines.
- Observe first class mail for mistakes, correct mail if mistakes were found, and insert information into designated software systems.
- Use problem-solving and issue-resolution skills to address production problems promptly and successfully.
- Assist Mail Prep, CES, Warehouse, and Print departments with essential tasks as needed.
Rural Carrier Associate
United States Postal Service
02.2016 - 03.2018
- Deliver mail and packages to customers on prescribed rural routes while processing check submissions, money orders, and stamp purchases in the field.
- Load and secure items in trucks to avoid damage to parcels during delivery.
- Appropriately deliver mail with signature requirements upon delivery.
- Follow safety protocols and regulations while driving, upholding professional service reputation.
Cashier/Customer Service Representative
Aramark - Campus Food & Beverage Company
03.2014 - 01.2016
- Greet customers entering the store and respond promptly to customer needs.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Deliver complete food orders to guests and confirm customer satisfaction with completed orders.
- Conduct inventory counts on all chargeable and non-chargeable items, tally cash drawer at beginning and end of each work shift.
Education
High School Diploma -
James S. Rickards High School
Tallahassee, FL06.2011
Some College (No Degree) - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL12-2026
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Verbal and written communication
- Point-of-sale system
- Money handling
- Complex Problem-solving
- Quality control
- Inventory management
- Proofreading capabilities
- Roll-to-roll digital printing equipment
- Operations troubleshooting
- Direct mail inserts
- Multitasking Abilities
- Machinery operation
- Time management abilities
Accomplishments
- Collaborated with and mentored mail insert operators for a short period of time, for reassurance of all skills and concepts needed to successfully complete job tasks.
- Use Microsoft Excel to develop inventory tracking spreadsheets and specific job tickets for print jobs as a print operator.
Timeline
Print Operator II
Exela Technologies
10.2024 - 04.2025
Team Member/Customer Service Representative
Dunkin’ Donuts
11.2023 - Current
Mail Insert Operator
CSG International
04.2018 - 05.2023
Rural Carrier Associate
United States Postal Service
02.2016 - 03.2018
Cashier/Customer Service Representative
Aramark - Campus Food & Beverage Company
03.2014 - 01.2016
High School Diploma -
James S. Rickards High School
Some College (No Degree) - Pharmacy Technician
Ultimate Medical Academy