Alyzah Townsel
Indio,CA
Summary
Caring Pet Sitter brings experience in medication administration and basic animal care. Attentive and detail-oriented with passion for helping pet owners feel confident and at ease about pets' welfare while away. Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.
Overview
9
9
years of professional experience
Work History
Pet Sitter
Off The Collar
11.2023 - 08.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Gave medication to pets following guidelines from owners.
- Supported positive behavior reinforcement training methods during walks or playtime sessions for better pet obedience outcomes.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Administered medications as needed under veterinarian guidance, maintaining the health of pets in my care.
- Managed scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
- Streamlined communication with pet owners through mobile app, making it easier to share updates and receive instructions.
- Resolved behavioral issues with targeted interventions, improving pets' adaptability and owners' satisfaction.
Pet Walker
WaggyWalkysPetCare
08.2023 - 10.2023
- As a Midday pet walker I would enter clients home care for the pets by walking them for 30 or 15 minutes
- I would provide food, water, treats and also medication if requested
- I would drive to the clients home whether they were there or not
- I used apps for my scheduling and one for my routes
- I would check in and take pictures of the front door informing the client I arrived then I would snap a picture of their pet and access information provided by the client
- I took safety measures while in the clients home and during the walks
- I maintained open communication with the clients and also my co-workers
Store Associate (GS-1101-04)
Joint Bolling Air Force Commissary
06.2022 - 05.2023
- As a store associate in the produce department, I was responsible for a variety of duties involved in receiving, handling, preparing, stocking produce items
- I maintained adequate stock for resale items
- I was able to identify spoilage, damage and out of date products
- I was the leader of reworks, any produce stock that was able to be reworked for resale I did with a marked down price
- I assisted in inventory
- I was able to operate a computer system for ordering product stock
- I was able to delight customer products
- I drove sales through the engagement of customers and product knowledge
- I greeted and received customers in a welcoming manner
- I provided outstanding customer service
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Worker (WG-6914-04)
Fort Belvoir Commissary
08.2020 - 06.2022
- As a Store Worker in the grocery department, I am responsible for a variety of duties involved in receiving, handling, marking, preparing, displaying, and maintaining the stock of resale items
- I maintain adequate stock of resale items
- Identify any obvious spoilage, damage, and out-of-date merchandise, check the expiration dates on items, remove all outdated items, and rotate the stock on the shelves
- Operate a computer system that calculates, and marks prices and determines weight of merchandise
- I receive supplies, equipment, and resale items
- I transport items to shelving and display areas
- Nominated and appointed as Customer Service Ambassador
- Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
- Maintained a clean and organized store environment for optimal customer shopping experience.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
- Conducted regular price checks for accuracy, maintaining an up-to-date pricing system throughout the store.
- Increased customer satisfaction by providing efficient and friendly service during checkout processes.
- Managed multiple priorities simultaneously by efficiently organizing workload while maintaining focus on delivering excellent results under pressure.
- Effectively communicated with suppliers regarding deliveries, invoicing issues or any other concerns related to goods received.
- Operated cash registers accurately, balancing drawers at the end of each shift without discrepancies.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
Food Service Worker
Camp Zama Bowling Alley
09.2018 - 07.2020
- Company Overview: U.S Army Japan
- I worked as a food service worker/cashier
- Open and close a register, able to count cash money drawer to make sure the amount is correct
- Always ensured to provide quality to customers
- Assisted training to new cashiers
- Able to effectively manage time and prioritize tasks
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Followed procedures for safe food preparation, assembly, and presentation and I resolved complaints promptly and professionally
- U.S Army Japan
Catechist Teacher Assistant
Fort Belvoir Religious Education
09.2016 - 05.2017
- I volunteered my time to share in Catholic faith, values, and traditions with our youngest generation of Christians
- Assisted with managing a group of 15 children who were in the 5th grade
- Implemented a variety of teaching methods during their weekly classes
- Established clear objectives for each lesson, units and projects
- Use the textbook, to develop and follow a lesson plan, to be familiar with references to Scripture, to give concrete examples, and to make references to the students’ lived experience
AAFES Fort Belvoir Main Exchange
05.2015 - 08.2016
- Interfaced with customers to identify purchasing needs and direct them to appropriate department; recommend additional products
- Maintained and organize store displays to enhance product visibility and expedite product location activities
- Initiated inventory control measures to sustain stock levels and helped to order new inventories
- Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions
- Educated customers on available product options to meet and exceed customer service experience
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention
Education
High School Diploma - General Studies
Mount Vernon High School
Alexandria, VA01.2017
Skills
- Ability to receive and understand general instructions on routine work
- Ability to work effectively as a member of a team
- Dependability
- Time Management
- Ability to communicate and follow written and oral instructions
- Ability to recognize deviation from accepted practice
- Honest and Trustworthy
- Punctual and Reliable
- Flexible Schedule
- Positive Attitude
- Customer Service
- Client Communication
- Valid Driver's License
Activities
- Active member of Catholic Youth Group, 2013-2017
- Honor Roll, 2016-2017
Timeline
Pet Sitter
Off The Collar
11.2023 - 08.2024
Pet Walker
WaggyWalkysPetCare
08.2023 - 10.2023
Store Associate (GS-1101-04)
Joint Bolling Air Force Commissary
06.2022 - 05.2023
Store Worker (WG-6914-04)
Fort Belvoir Commissary
08.2020 - 06.2022
Food Service Worker
Camp Zama Bowling Alley
09.2018 - 07.2020
Catechist Teacher Assistant
Fort Belvoir Religious Education
09.2016 - 05.2017
AAFES Fort Belvoir Main Exchange
05.2015 - 08.2016
High School Diploma - General Studies
Mount Vernon High School