Summary
Overview
Work History
Education
Skills
Timeline

ALZEMA WARREN

Rock Hill,SC

Summary

A highly effective, results driven with the demonstrated ability to think analytically and strategically to solve problems, implement solutions, and achieve desired outcomes; a skilled artisan in collaborating across all levels of the organization in the decision making process through written and verbal communication; an organized professional with proven experience in prioritizing, meeting deadlines, and handling multiple matters simultaneously. Intermediate experience with the Microsoft Suite

Overview

32
32
years of professional experience

Work History

Uber Driver

Uber
10.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Administrative Assistant

Lumenite Control Technology
10.2021 - 10.2024
  • Accounts Payable
  • Prepare invoices for approval and process 100 to 200 invoices using Great Plaines software
  • Accounts Received Process and apply checks to customers accounts
  • Billing in great Plaines software
  • Email/mail invoices
  • Set-up new customer accounts payable and receivables and make updates as needed
  • Prepare purchasing documents for approval for orders
  • Placed orders using Great Plaines software
  • Scan and email purchase orders to vendors
  • Prepare quotes for customers
  • Input packing list in great Plaines software
  • Process credit card payments using gateway software
  • Print Grainger purchases orders from SPC commerce software
  • Organized /created files
  • Answer phones/ take orders
  • Place orders online
  • Open and distribute mail
  • Answer and respond to email
  • Print orders from email
  • Prepare end of the month monthly reports

Credit Processor

Brilliant Staffing
01.2020 - 09.2021
  • Research new accounts and jobs in Experian and other credit related software
  • Create customer packets for the new accounts and jobs
  • Save account information in upload format
  • Set up a new account on our ERP system
  • Set up a job account on our ERP system
  • Make changes as required in a customer master account
  • Answer the phone politely
  • Email customers
  • Data input at a good speed for about 75% of the day
  • Manage mailbox queue and assign incoming work to appropriate teams.

Operational Support Assistant

TekPro
01.2017 - 06.2019
  • Work through the Mail Response Software System
  • Prepare and Process Surety Bonds, Appeals, Audits, Withdrawal of Labor condition application, and checks
  • Scanned and Uploaded Federal Documents into the ICERT or FLAG software system
  • Mail out Audits and Appeals through Campus Ship UPS software
  • Run Outgoing Mail
  • Point of Contact person over the file room
  • Assist Analyst and Lead Supervisors with locating cases files and other pertinent documentation from the file room
  • Coordinate and fulfill file room request
  • Enter case files information into word excel spreadsheet, organize, prepare labels and file.

School Clerk

Chicago Public Schools
10.1992 - 08.2016
  • Coordinated schedules, meetings/conferences, travel, catering, room set up, and audio/video equipment, Administrative calendar
  • Processed and prepared payroll via organization's database system and manual input
  • Managed internal financial accounts via organization's database system (issued checks, over sought petty cash, prepared deposits, prepared financial reports)
  • Compiled, organized and presented documents for Federal and State Audits
  • Assisted Administrators with hiring, training, and evaluating of employees
  • Collaborated with community and businesses via verbal and written communication
  • Conducted employee workshops on payroll, attendance, and other pertinent employee-related duties
  • Retained employee records (employment, medical, and payroll)
  • Purchased supplies, equipment, and furniture for the organization
  • Used technology software, hardware, and applications to communicate with all stakeholders
  • Prepared presentations, reports, and correspondences using PowerPoint, Excel, and other software as necessary
  • Performed day-to-day clerical duties (faxing, filing, copying and tracking purchase orders, mail deliveries/routing).

Education

Associate of Arts - Accounting

Northeastern Illinois University, Chicago, IL

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Punctuality
  • Microsoft Word
  • Administrative support
  • Data entry
  • Customer and client relations
  • Strong problem solver
  • Documentation and recordkeeping
  • Invoice processing
  • Mail handling

Timeline

Uber Driver - Uber
10.2024 - Current
Administrative Assistant - Lumenite Control Technology
10.2021 - 10.2024
Credit Processor - Brilliant Staffing
01.2020 - 09.2021
Operational Support Assistant - TekPro
01.2017 - 06.2019
School Clerk - Chicago Public Schools
10.1992 - 08.2016
Northeastern Illinois University - Associate of Arts, Accounting
ALZEMA WARREN