Angela Ross
Oceanside ,CA
Summary
I am a very dedicated, loyal, and hard working individual. I have very flexible hours, and will always put 110% effort in everything I do. ! I'm friendly, easy going, and a team player. I would love the opportunity to help a company achieve their goals, as well as obtain mine as well
Overview
13
13
years of professional experience
Work History
Uber Driver
Uber
San Diego, CA
06.2023 - Current
- Delivered goods and services to customers on time and in excellent condition
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Achieved consistently high customer scores due to exceptional service
- Picked up clients from specific locations to transport and drop off at destinations
- Delivered customer orders and collected payments to keep accounts current
- Transported riders to designated stops according to pre-determined schedules
- Transported clients to specified destinations safely and on-time
- Coordinated with team members and remained flexible in work scheduling to meet service needs
Key Holder
Brixton
Oceanside, CA
10.2023 - 11.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Preschool Teacher
Claremont Baptist Preschool
Los Angeles, CA
09.2012 - 06.2018
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors
- Taught children foundational skills in colors, shapes and letters
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Developed professional relationships with parents, teachers, directors and therapists
- Implemented hands-on, play-based strategies for experiential learning
- Met with parents to discuss child behavior and academic progress
- Established indoor and outdoor safe play environments for toddler-age children
- Created and implemented developmentally appropriate curriculum addressing learning styles
- Incorporated music, art and theater into lesson planning
- Administered and documented results of student assessments
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Directed and supervised children during field trips and special activities
- Adapted instructional techniques according to student learning styles and progress
- Maintained student records according to rigorous confidentiality and privacy regulations
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Engaged with children on individual basis to build positive, trusting relationships
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness
- Read stories to children and taught painting, drawing and crafts
- Built and strengthened positive relationships with students, parents and teaching staff
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Implemented behavior modeling and positive reinforcement into daily routines
- Participated in workshops, trainings and conferences to improve educational skills
- Maintained daily records of individual activities, behaviors, meals and naps
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Incorporated music and art activities to encourage creativity and expression
- Observed children to record development
- Monitored student progress to ensure cooperation and growth
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems
- Met with administrators and department team members to work on curriculum planning and assessment methods
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention
Education
Child Development - Early Childhood Education
My Sac
Los Angeles, CA12.2004
Skills
- Strategic Planning
- Revenue Generation
- Relationship Building
- City and Non-City Driving
- Flexible Schedule
- Appointment Scheduling
- Passenger Support
- Safety Protocols
- Vehicle Maintenance
- Business Management
- Driving and Transportation
- Friendly and Outgoing
- Clean Driving Record
- Processes and Procedures
- Customer Service
- Route Determination
- Equipment Operation
- Verbal and Written Communication
- Vehicle Inspections
- Safety Management
- Schedule Management
- [Type] Vehicles Expertise
- Sales and Marketing
- Transportation
- Navigational Systems and GPS
- Time Management
- Passenger Assistance
- Safe Driving Techniques
- Inclement Weather Driving
- Valid Driver's License
- Punctual and Reliable
- Problem-Solving
- Team Building
Timeline
Key Holder
Brixton
10.2023 - 11.2024
Uber Driver
Uber
06.2023 - Current
Preschool Teacher
Claremont Baptist Preschool
09.2012 - 06.2018
Child Development - Early Childhood Education
My Sac