GUSTAVO AMORIM
San Diego,CA
Summary
Dynamic leader with 8+ years driving teams toward shared goals, fostering strong relationships, and enhancing customer loyalty. Expertise in team dynamics, problem-solving, and clear communication. Adaptable and experienced, consistently delivering exceptional results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
UBER DRIVER
Uber Technologies, Inc
08.2021 - Current
- Demonstrated exceptional communication skills while ensuring the safe and efficient transportation of passengers to their destinations.
- Exemplified strong time management by meticulously selecting jobs through the company's smartphone app, resulting in 100% on-time delivery rates.
- Proactively maintained passengers informed about Estimated Time of Arrival (ETA) and confirmed accurate pick-up locations.
- Delivered a high standard of customer service, consistently addressing passengers with respect and courtesy.
- Upheld the cleanliness and optimal functioning of the vehicle, and diligently ensured updated car insurance coverage.
- Applied meticulous expense tracking to effectively manage all vehicle operation-related costs.
Sales Associate (Temporary)
Zara USA
03.2023 - 07.2023
- Drove sales performance through expert product knowledge and persuasive communication, consistently surpassing set targets.
- Revitalized store presentation by skillfully merchandising products, amplifying visual allure, and stimulating customer interest.
- Welcomed and engaged customers, delivering personalized shopping experiences that elevated satisfaction and loyalty.
- Efficiently managed inventory restocking and merchandising, optimizing stock levels and expediting customer decision-making.
- Ensured store aesthetics and organization, cultivating an appealing shopping environment that resonated with customers.
- Collaborated cross-functionally to swiftly address customer inquiries, contributing to seamless shopping experiences.
TRAVEL AGENT
CVC-Travel Agency
06.2017 - 06.2019
- Orchestrated and marketed comprehensive travel experiences by skillfully planning and selling accommodations, insurance, and other travel services.
- Consulted with clients to discern individual travel preferences and budgetary constraints, tailoring offerings accordingly.
- Provided clients with essential information, brochures, and resources, including guides, local customs, maps, regulations, and events.
- Executed seamless transportation and hotel booking operations while proficiently collecting payments and fees.
- Employed innovative promotional techniques and materials to drive the successful sale of tour packages.
- Demonstrated exceptional crisis management and customer service skills when resolving travel-related challenges.
- Consistently met and surpassed profit and sales targets, maintaining exceptional statistical and financial records.
LOGISTICS COORDINATOR
Fonte Logistics
06.2015 - 06.2017
- Spearheaded logistics and transportation management, driving effective routing, location strategy, and outsourcing decisions.
- Navigated the full employee lifecycle by leading the recruitment, selection, onboarding, and training processes for new distribution center hires.
- Managed a team of up to 18 employees, ensuring their performance aligned with established metrics, while also executing corrective actions as needed.
Education
Bachelor of Science - Logistic Management
UEG
2017
Bachelor of Science - Human Resources Management
UC University, RJ
Rio, Janeiro, de2014
Skills
- Management
- Human Resources
- Sales
- Logistics
- Strategic Planning
- Customer Service
- Microsoft Office Suite
- Communication
- Consulting
Accomplishments
- Costumer service: Saylor Academy 2023
Certification
Customer Service Representative
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate (Temporary)
Zara USA
03.2023 - 07.2023
UBER DRIVER
Uber Technologies, Inc
08.2021 - Current
TRAVEL AGENT
CVC-Travel Agency
06.2017 - 06.2019
LOGISTICS COORDINATOR
Fonte Logistics
06.2015 - 06.2017
Bachelor of Science - Logistic Management
UEG
Bachelor of Science - Human Resources Management
UC University, RJ
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