Alzen Amparo
Goose Creek,SC
Summary
Human Resources Operations Specialist with over 3 years of HR experience and 15 years of leadership in the U.S. military. Skilled in managing employee relations, workforce planning, and compliance with federal laws, contributing to high accuracy in payroll for over 1,000 employees. Proven track record in conducting investigations and optimizing HR processes, enhancing benefits response time and enrollment accuracy. Committed to fostering effective communication and collaboration across teams to improve associate relations and ensure adherence to HR policies.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Human Resources Operations Specialist
Sonepar USA
08.2022 - Current
- Processed payroll for over 2,000 employees in Dayforce, ensuring high accuracy and timely runs.
- Accelerated benefits response time by processing 1,000+ Qualifying Life Event requests, improving enrollment accuracy.
- Optimized HRIS position management in SAP, aligning roles and reducing staffing errors across the organization.
- Collaborated with cross-functional teams to realign staffing structures, resulting in a 20% increase in operational efficiency.
Technical Sergeant (Manager), 560 Red Horse Squadron
United States Air Force
Charleston, USA
08.2010 - Current
- Conducted performance evaluations and addressed employee relations concerns, fostering a positive and compliant work environment for a team of 5-10 personnel.
- Developed and executed workforce planning strategies that improved team efficiency and ensured on-time project delivery for programs valued at $12M+.
- Designed and delivered onboarding and training programs, enhancing core competencies and employee engagement for over 91,000 individuals.
- Streamlined workflows to reduce operational downtime, increasing productivity and task completion rates by 25%.
Staff Sergeant (Assistant Manager), 628th Force Support Squadron
United States Air Force
06.2023 - 12.2023
- Managed Defense Enrollment Eligibility Reporting System (DEERS) database updates for 100K personnel, ensuring accurate records.
- Streamlined improvements in ID card issuance, reducing processing times by 83%.
- Collaborated with Defense Manpower Data Center to enhance service quality for military members.
- Analyzed customer feedback to identify process gaps, implementing solutions that improved satisfaction and service delivery metrics.
Education
Master of Science - Leadership and Management
Western Governors University
UT 04.2024 - 02.2026
Bachelor of Science - Human Resources Management
Charleston Southern University
Associate of Applied Science - Mechanical & Electrical Technology
Community College of the Air Force
Skills
- HR Operations
- Employee Relations
- Workforce Planning
- HR Compliance
- Investigations
- Operational efficiency
- Process improvement
- Case Management
- Risk Assessment
- Payroll processing
- Benefits administration
- Workforce planning
- Performance evaluations
Certification
- Coaching & Mentoring Certification, AICPA Foundation
- Cognitive Behavioral Therapy & Counseling Certification, Skill Success
- Basic Leadership & Supervision, Enlisted Professional Military Education
- Advanced Management & Leadership, Enlisted Professional Military Education
- LEAN Six Sigma Yellow Belt, Tri-County Career Academy
- http://linkedin.com/in/alzen-amparo-6923877a
Clearance
Secret
Timeline
Master of Science - Leadership and Management
Western Governors University
04.2024 - 02.2026
Staff Sergeant (Assistant Manager), 628th Force Support Squadron
United States Air Force
06.2023 - 12.2023
Human Resources Operations Specialist
Sonepar USA
08.2022 - Current
Technical Sergeant (Manager), 560 Red Horse Squadron
United States Air Force
08.2010 - Current
Bachelor of Science - Human Resources Management
Charleston Southern University
Associate of Applied Science - Mechanical & Electrical Technology
Community College of the Air Force