Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alzora Dunkley

Moore Haven

Summary

I am an outspoken respectful individual eager to learn and use my skills. 10+ years of experience in the customer service field resolving complex inquires. Passionate about building strong customer relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

QC

Stewart Materials
07.2024 - Current
  • Followed strict laboratory procedures to collect pertinent data and document QC activities.
  • Participated in training sessions to enhance understanding of quality control procedures.

United Health Care Insurance Representative

Ttec (TeleTech) - HealthCare Solutions
08.2023 - 03.2024
  • Assisted clients in understanding policy options and coverage details.
  • Provided support during claims processing to ensure timely resolution.
  • Responded to customer inquiries regarding insurance products and services.
  • Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
  • Performed policy renewal and record retention.
  • Participated in training sessions to stay updated on industry regulations and best practices.

Educator

Everglades Youth Academy
01.2023 - 07.2023
  • Conducted regular assessments to monitor student progress and adjust instructional approaches.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Created and implemented assessments to measure student progress.
  • Guided students in setting and achieving personal and academic goals.

Substitute Teacher

Moore Haven School Districts
10.2021 - 05.2022
  • Managed classroom behavior to maintain a positive and productive learning environment.
  • Developed relationships with students, promoting trust and encouraging participation in class activities.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Receptionist/Housekeeper

Seminole Tribe of Florida
10.2015 - 03.2020
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Handled multi-line phone system, directing calls to appropriate departments and personnel.
  • Maintained organized filing system for client information and correspondence.
  • Coordinated meeting logistics, including room reservations, catering orders, and equipment setup.
  • Promoted to Supervisor of Housekeeping
  • Managed daily cleaning operations to ensure high standards of cleanliness and sanitation.
  • Evaluated and upgraded cleaning equipment to enhance performance and reduce operational costs.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Trained new staff members on cleaning protocols and safety procedures to enhance team efficiency.

Youth Leader

YMCA
08.2014 - 08.2016
  • Mentored young leaders, providing guidance and support in their personal and professional journeys.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Supported academic success with homework help sessions and study skill workshops.

Education

Moore Haven Jr- Sr High
Moore Haven, FL

Skills

  • Fast Learner
  • Communication Leadership
  • Team Worker
  • Timely Manner
  • Great Customer Service
  • Organization
  • Negotiable

Certification

  • CQT - Certified Quality Technician

Timeline

QC

Stewart Materials
07.2024 - Current

United Health Care Insurance Representative

Ttec (TeleTech) - HealthCare Solutions
08.2023 - 03.2024

Educator

Everglades Youth Academy
01.2023 - 07.2023

Substitute Teacher

Moore Haven School Districts
10.2021 - 05.2022

Receptionist/Housekeeper

Seminole Tribe of Florida
10.2015 - 03.2020

Youth Leader

YMCA
08.2014 - 08.2016

Moore Haven Jr- Sr High

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