Anna Martinez
Susanville,CA
Summary
Holding a great passion for child psychology and development because the ability to provide care and help for each child is what is enjoyed most. Also plan to further education by earning a PhD in this field. As of now, finished last year at Lassen Community College, earning the Associates Degree in Arts of psychology/ Child Development. In the process of learning American Sign Language in order to further communication with those who need assistance. Adept in housekeeping and exceptional interpersonal communication, demonstrated through a proven track record at Susanville Supermarket IGA. Excelled in customer service by enhancing customer satisfaction and loyalty, while efficiently managing time and resources. Showcased empathy and analytical thinking in diverse roles, significantly improving the living and shopping experience for clients and special needs individuals alike. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level counselor position.
Overview
8
8
years of professional experience
Work History
Housekeeping Aide/ Caregiver, Special Needs
Ken Bunch
01.2024 - Current
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of home assets such as furniture and fixtures.
- Managed approximately 7 different challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided compassionate care and support, fostering a nurturing environment conducive to personal growth and learning.
- Improved communication skills every 7 days of special needs adult by incorporating visual aids, gestures, and assistive technology.
Deli Clerk/ Bakery Worker
Susanville Supermarket IGA
05.2022 - 07.2024
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members .
- Cleaned and sanitized dishes and utensils at least 5 times a day, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
- Strengthened customer loyalty by promptly addressing any concerns or complaints and taking corrective action as needed.
Babysitter
Shannon Krausse
02.2016 - 01.2019
- Communicated positively with children and guardians throughout the 2 years working.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation every 2 days, light housekeeping and laundry to support family with additional chores.
- Assisted children with homework assignments and special projects across different subjects.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Education
Associate of Arts - Psychology
Lassen Community College
Susanville, CA05.2024
Skills
- Customer service-focused
- Housekeeping
- Analytical Thinking
- Empathy Development
- Behavior Observation
- Documentation skills
- Time Management
- Dependability
- Passionate
- Interpersonal Communication
- Customer Service
Timeline
Housekeeping Aide/ Caregiver, Special Needs
Ken Bunch
01.2024 - Current
Deli Clerk/ Bakery Worker
Susanville Supermarket IGA
05.2022 - 07.2024
Babysitter
Shannon Krausse
02.2016 - 01.2019
Associate of Arts - Psychology
Lassen Community College