Ama-Makeba Gwin
Nordstrom Rack
Charlotte,NC
5
years of professional experience
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Work History
Retail Sales Associate
1 Year 5 Months- Deliver exceptional customer service to enhance shopping experience and build client loyalty.
- Maintain "runway ready" store conditions by re-merchandising displays and returning clothing to the sales floor.
- Developed and delivered comprehensive training programs on product knowledge and sales techniques to optimize team effectiveness.
- Collaborated with management on inventory management and replenishment strategies to minimize stockouts.
Brand Representative
1 Year 4 Months- Increase revenue and provides guests with exceptional service through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
- Consistently provides exceptional guest service, and achieves individual quantifiable sales goals.
- Recovers and replenishes the store, executes merchandising directives and maintains visual merchandising presentations.
- Trained and mentored new team members on brand values and customer engagement techniques.
- Maintained clean, organized and professional work environment.
Assistant Store Manager
2 Years 6 Months- Meet and exceed personal and store sales goal and standards of performance.
- Assist in recruiting and hiring of high caliber employees with in store needs.
- Assist in training and developing a successful sales team.
- Provide feedback, coaching, and accountability to all employees.
- Supervise and manage all aspects of daily store operations in Store Manager and Manager In Training’s absence.
- Supervise and manage all aspects of Loss Prevention practices in Store Manager and Manager In Training’s absence.
- Effectively communicate all store needs to Store Manager and Manager In Training
- Resolve customer issues effectively.
- Provide a fun, full service experience to all customers.
- Understand the Journeys culture and demonstrate it to the team
Sales Key Holder
1 Year 6 Months- Supports delivering sales plan through selling effectiveness and by meeting or exceeding individual sales goals.
- Support replenishment activities that keep the store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
- Consistently execute to the selling model
- Meet or exceed individual selling goals/expectations
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
- Trained new team members on sales protocols, product knowledge, and customer service best practices.
- Managed cash handling processes, maintaining accuracy during transactions and end-of-day reconciliation.
Education
High School Diploma
Skills
Customer service
Teamwork
Problem-solving
Merchandise planning
Visual merchandising
Markdown procedures
Cash handling and management
Timeline
Retail Sales Associate
Nordstrom Rack
03.2025 - CurrentRead More
Brand Representative
Altar’d State
06.2023 - 10.2024Read More
Sales Key Holder
Bath & Body Works
08.2021 - 02.2023Read More
Assistant Store Manager
Journeys
07.2021 - 01.2024Read More
Myers Park High School
High School Diploma
Read More