Amaad Bashir
Abingdon,MD
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tier 1 Technician
Hill Tech Solutions
Bel Air, MD
12.2023 - Current
- Resolved tickets on ConnectWise Automate, applying troubleshooting skills to enhance system performance and ensure optimal functionality.
- Conducted backup verifications with Datto and Axcient, logging verification times on servers and addressing VM boot issues to maintain system reliability.
- Diagnosed and resolved issues with Microsoft 365 and third-party software to ensure seamless user operations.
- Implemented mailbox retention policies, managed quarantined messages across Microsoft 365 and G-Suite, and conducted message traces to resolve email flow issues.
- Administered Active Directory tasks including user provisioning, password resets, and domain-joining of workstations.
- Conducted backup verifications with Datto and Axcient, logging verification times on the company’s servers for accurate record-keeping. Resolved issues with VMs not booting correctly on multiple instances.
- Performed on-site printer installations and network troubleshooting, including static IP assignment and configuration through the SonicWall NSM platform
Education
Associate of Applied Science - Computer Information Systems
Harford Community College
Bel Air, MD08-2024
Skills
- End-user support via remote tools, phone, and onsite assistance for hardware, software, and application issues
- Experience administering and troubleshooting Microsoft 365 environments, including M365 Admin, SharePoint, Entra ID, Intune, and Exchange Online
- Experienced troubleshooting hardware, software, and SaaS-related issues in end-user environments
- Active Directory Domain Services administration, including user management, permissions, and domain troubleshooting
- Install, configure, and troubleshoot Windows operating systems including Windows 10/11 Pro and Windows Server
- Hands-on experience configuring, troubleshooting, and installing Ubiquiti UniFi products and controllers
- Supported Axcient x360Recover and Datto BCDR backup and disaster recovery environments
- Experience supporting SonicWall firewalls and network troubleshooting
- Basic knowledge of WAN, LAN, VLAN, VPN, DHCP, and IP addressing
- Strong critical thinking and problem-solving skills
- Strong technical documentation skills
Certification
- CompTIA A+ | 01/2025
- MS-900: Microsoft 365 Fundamentals | 03/2025
- SC-900: Security, Compliance and Identity Fundamentals | 01/2026
Timeline
Tier 1 Technician
Hill Tech Solutions
12.2023 - Current
Associate of Applied Science - Computer Information Systems
Harford Community College