Amaalyah Wilson
Chicago,Illinois
Summary
A strong liaison between product managers, operation stakeholders, and engineers. Dedicated professional with demonstrated strengths in stakeholder management, project management, and customer service. Stays on top of demands in fast-paced environments with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Senior Ops Manager - Compliance
Uber Freight
12.2024 - Current
- Lead and develop four high-performing operations teams (16 representatives total), improving productivity, and ensuring consistent delivery of operational KPIs across multiple business functions.
- Program manage multiple product migrations, coordinating cross-functional efforts between Ops, Product, Engineering, and Compliance to ensure seamless transitions
- Implement operational processes and workflows to increase efficiency to meet overall business goals, reducing manual effort across key operational functions.
- Drive initiatives to increase platform liquidity, collaborating with analysts, product, and other ops teams to optimize a 5-10% lift in liquidity metrics and overall marketplace stability.
Program Manager III - Product Operations
Uber Freight
05.2022 - 12.2024
- Overseen 10+ high-impact products with a combined user base of 500+, ensured alignment with corporate OKRs and revenue targets, contributing to a 15% year-over-year growth in product adoption.
- Managed relationships with 4+ cross-functional operational teams and served as the primary liaison between Product Manager and Engineering, prioritizing product requests and ensuring processes and deliverables ran efficiently
- Trained and educated multiple in-person/virtual product trainings monthly for multiple products, program changes, and strategic initiatives across the org
- Triaged, mitigated, and communicated multiple product issues and 5+ outages escalated from internal teams and external customers
Community Operations Manager
Uber Freight
03.2019 - 05.2022
- Directed & Managed 3 operational teams by spearheading implementation of short-term and long-term strategies to achieve business plans, increased carrier activations, and increase efficiency
- Supported senior leadership by delivering high level team strategies, headcount, and team development for corrective action planning
- Worked directly with stakeholders (Product, Sales, Engineers, Strategic Operations) to improve all product onboarding flows and operation processes
Operations Team Lead
Uber Freight
01.2018 - 03.2019
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
- Encouraged and promoted ideas aligned to business needs and benefits
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
App Automation Specialist
Uber Freight
06.2017 - 01.2018
- Convert in-bound leads into salesforce accounts, resulting in up to 30 new carrier approvals per day
- Build and maintain relationships with qualified carriers to on-board for the Uber Freight App
- Propose sales strategies to increase Uber Freight adoption on a national scale
Store Manager - Intern
Target Corporation
06.2016 - 06.2017
- Supervised 3 Team Leaders and 40+ team members in all aspects of the backroom and the sales floor
- Implemented new training processes and store initiatives to improve green metrics
- Promoted process improvements and Best Practice to boost store profitability
- Reviewed and made preliminary selections for over 1,000 applicants in the Target JAS application system
Education
Bachelor of Science - Business Administration, Business Management – HR Management
University of Illinois
Chicago, IL06.2017
Skills
- Strategic planning
- Program performance analysis
- Process improvement
- Team training and development
- Resource allocation
- Salesforce
- Zendesk
- SQL
- Google Sheets
- Problem Solving
Timeline
Senior Ops Manager - Compliance
Uber Freight
12.2024 - Current
Program Manager III - Product Operations
Uber Freight
05.2022 - 12.2024
Community Operations Manager
Uber Freight
03.2019 - 05.2022
Operations Team Lead
Uber Freight
01.2018 - 03.2019
App Automation Specialist
Uber Freight
06.2017 - 01.2018
Store Manager - Intern
Target Corporation
06.2016 - 06.2017
Bachelor of Science - Business Administration, Business Management – HR Management
University of Illinois