Amaan Chowdhury
Woodbridge,VA
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Manassas, VA
02.2024 - 08.2024
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to post orders while maintaining a visible presence around the property.
General Service Technician
NTB-National Tire & Battery
Springfield, VA
12.2023 - 08.2024
- Repaired or replaced worn parts such as brake pads, wheel bearings, transmission components, drive shafts and more.
- Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
- Performed wheel alignments to help improve handling characteristics of a vehicle.
- Replaced broken headlights or tail lights with new ones as needed.
- Diagnosed electrical problems in vehicles using wiring diagrams and troubleshooting techniques.
Student Job Shadowing
Amazon Web Services
Manassas, VA
04.2022 - 06.2022
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Installed new servers, switches and other equipment in the data center following best practices.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
Valet
Seven One Seven Parking
Tampa, FL
09.2020 - 04.2021
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Followed company policies related to guest satisfaction standards and procedures.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Assisted customers with their luggage to and from their vehicles.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
Cashier
McDonald's
Woodbridge, VA
01.2020 - 04.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Sandwich Artist
SUBWAY®Restaurants
Woodbridge, VA
09.2018 - 12.2019
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Completed opening, closing and shift change tasks by following company guidelines.
Wash Attendant
Smart Car Wash
01.2018 - 10.2018
- Greeted customers, answered their questions and provided them with assistance.
- Informed management of any safety hazards or customer complaints immediately.
- Cleaned work areas and equipment at the end of each shift.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Handled cash register transactions accurately while maintaining proper security measures.
Education
Associate of Applied Science - Engineering Technology
Northern Virginia Community College
Annandale, VA12-2023
Skills
- Maintenance and repairs
- Teamwork and Collaboration
- Problem-Solving
- Diagnostic Testing
- Customer Service
- Payment Collection
- POS System Operation
- Hand and power tools
- Quality Assurance
- Fleet Management
- Component Repairs
- Documentation And Reporting
- Sorting and Categorizing
- Attention to Detail
Certification
Business Analyst, Agile IT Tech, 09/01/2023,
- Utilize various analytical tools such as excel and Tableau to perform data analysis and present insight to stakeholders., Participated in project meetings to provide updates on project progress and communicate any issues or risk., Developed and implemented strategies to provide operational efficiency and reduce costs., Analyze and interpret the data to identify trends and provide insight for decision making., Assisted in the development and implementation of new business process and procedures.
OSHA 10, CareerSafe, 06/01/2022,
- Completed OSHA 10 certification course covering workspace safety regulations and procedures., Develop skills and hazard identification risk assessment and prevention strategies., Gained knowledge of emergency response protocols and procedures., Completed training on the safe use of personal protective equipment (PPE)., Participated in interactive workshops and group discussions on workplace safety topics.
Fiber Optic Fusion Splicing, Amazon Web Services, 04/01/2022,
- Read and interpreted technical drawings and schematics to determine proper cable routing and splicing techniques, Followed safety protocols and procedures to prevent accidents and damage to equipment, Conducted splicing tests and made necessary adjustments to achieve optimal performance, Operative fusion splicing equipment to join fiber optic cables, Perform quality check on spliced fibers to ensure proper connections and minimal insertion loss
Timeline
Security Officer
Securitas Security Services USA
02.2024 - 08.2024
General Service Technician
NTB-National Tire & Battery
12.2023 - 08.2024
Student Job Shadowing
Amazon Web Services
04.2022 - 06.2022
Valet
Seven One Seven Parking
09.2020 - 04.2021
Cashier
McDonald's
01.2020 - 04.2020
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 12.2019
Wash Attendant
Smart Car Wash
01.2018 - 10.2018
Associate of Applied Science - Engineering Technology
Northern Virginia Community College