Amaan Lakhani

• Communicated with clients and customers to gather, provide and share updated information on products and services
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Educated staff on organizational mission and goals to help employees achieve success.

• Followed up on delinquent tenants and coordinated collection procedures
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
• Kept accurate records of all resident and tenant correspondence
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant
• Escalated major issues to property manager for immediate remediation
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements

• Successfully manage 12 Communities which included Board Meetings and Violation tours.
• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Enforced compliance with community regulations and guidelines.
• Secured pool and fitness facility maintenance, landscaping and waste removal.
• Communicated effectively with owners, residents, and on-site associates.

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• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.