Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Brooks

Decatur,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Life Insurance Broker

Self-employed
08.2022 - Current
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Maintained high standards of customer service by building relationships with clients.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Monitored competitor activity, remaining ahead of market trends and capitalizing on opportunities.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.

Customer Service Representative

GEICO
12.2020 - 08.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

Special Education Paraprofessional

Clayton County Public Schools
09.2016 - 08.2020
    • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
    • Offered student support through special accommodations, extra assistance, and assessments.
    • Interacted physically and verbally with students throughout each day.
    • Maintained positive attitude and affirmatively communicated with each student.

Education

BBA -

Clayton State University
Morrow, GA
05.2025

Associate of Arts -

Atlanta Technical College
Atlanta, GA
05.2015

High School Diploma -

Martin Luther King Jr. High School
Lithonia, GA
05.2005

Skills

    • Ability to hire, train, coach, manage performance and salary activities
    • Ability to lead team toward department and company goals
    • Ability to be responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
    • Ability to serve in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
      • Ability to coordinate, communicate, and implement new Company programs, policies, practices, and procedures
      • Ability to ensures compliance with company procedures, applicable federal/state laws, and legal requirements
      • Ability to promote development of employees

Timeline

Life Insurance Broker

Self-employed
08.2022 - Current

Customer Service Representative

GEICO
12.2020 - 08.2022

Special Education Paraprofessional

Clayton County Public Schools
09.2016 - 08.2020

BBA -

Clayton State University

Associate of Arts -

Atlanta Technical College

High School Diploma -

Martin Luther King Jr. High School

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Leslie Brooks