Amaan Raza
Edison,NJ
Summary
Proven Front Desk Receptionist with a track record of enhancing customer satisfaction and streamlining the check-in process at RangReza. Excelled in leadership and spreadsheet tracking, significantly improving file organization and front office management. Skilled in balancing customer needs with company policies, demonstrating exceptional time management and customer service abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
RangReza
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Receptionist
Zara Salon & Spa
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
John P. Stevens High School
Edison, NJ06.2025
Skills
- Leadership
- Team work
- Spreadsheet tracking
- Speaking with new customers and new people
- Supply Management
- File Organization
- Customer Service
- Call Routing
- Front Office Management
- Time Management
- Skilled in multiple business websites
- Bilingual
Certification
- Certificate of Recognition for being a great student inside and outside of the classroom
- Certificate of Recognition for maintaining a positive attitude
- Certificate for helping out in Elementary school orientation
- Certificate for helping in Covid-19 pandemic testing.
Football
I played football in my sophomore year and my junior year from 2022-2023. I stayed after school 5 days a week and attended on Saturdays to increase my football skills to give more performance on the field while maintaining my time with school and my job.
Languages
English
Native or Bilingual
Urdu
Full Professional
Punjabi
Limited Working
Spanish
Elementary
Timeline
Front Desk Receptionist
RangReza
03.2024 - Current
Front Desk Receptionist
Zara Salon & Spa
01.2021 - Current
High School Diploma -
John P. Stevens High School
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